Worked well for a week, then it died. It was quite difficult to figure out how to get a repair under warranty. Will revisit rating after the pc is repaired depending on how well it works afterward, but at best it will be 3 stars with how difficult it was to figure out how to get it fixed under warranty.
The setup information included with the computer was seriously lacking. Due to the lack of written words, it took careful study of the pictograms to comprehend their meaning. For the most part it was not too difficult until it came time to mount the computer to the stand. Getting the very heavy computer positioned properly to connect it to the hefty stand took some finesse. Unfortunately, the locking mechanism did not function as one expected. I had to work with it and figure out how to get it to lock without putting undue pressure on the screen, possibly damaging the monitor. Once I figured out how to make it lock in position, it was smooth sailing setting it up. I’ve only been using it for two days, but this system is fantastic. I would most definitely recommend this computer to my friends.
Very easy to set up, only problem was making sure monitor stand was fully connected. Camera has problems 'finding' me at times. So far it works like a dream.
Brand new computer running slow and mouse freezing.
on October 13, 2025
Posted by: Kezidore
from Lutcher Louisiana
Verified Purchase:Yes
Although, I purchased enough memory my computer runs slow. Usually it takes more then 5 minutes for it to wake up and then i still find myself double clicking all over the screen just to start it. When I purchased my computer I found there were many drivers missing.i am still finding this computer running slow.
Love the computer. But, like all new pc's... a bit challenging to transfer everything from old computer. Would be nice to be able to connect the two and simply hit a transfer button.
I bought this computer for photo editing, but immediately began getting error codes and crashes when I'd try to use Photoshop. After a few werks, I decided I didn't want to risk being stuck with a fauly computer and sent it back. The screen was large and clear. It was everything an all-in-one is supposed to be, otherwise. However, I also realized I'm just not a desktop girl, so instead of replacing it with the same computer, I bought a laptop.
Setup – excessive updates were required during setup; bias, 3 firmware. and at least 20 HP and Microsoft software updates. Software – much of the included HP software is more an aggravation than a convenience. The HP and Microsoft AI is mostly an aggravation instead of a help. Before I realized how screwed up the software was, the HP software did a system update on its own and made everything pretty much unusable. Fortunately, I had made a restore point after setup and was able to roll it all back. Ended up shutting off most and deleted some of it. Hardware – USB ports on the stand would have been great if they worked. Plug in a USB C extension or hub and the ports all blow. Sometimes directly plugging in a USB thumb drive works and sometimes it also blows the port. The extension, hub, and thumb drives all work normally in the ports of two other computers. Normal methods of restoring the stand ports doesn’t work. Have to take the stand off and then put it back onto restore the ports. Yes, the stand is properly seated