Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra Flipsuit Rugged Case - Black
Average customer rating
1.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
3
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Samsung - Galaxy S25 Ultra Flipsuit Rugged Case - Black
Customer Rating
1
Terrible design
on February 22, 2025
Posted by: Nan D
from Los Angeles
Expertise:Expert
I wish give zero, Its is not fit with s25 ultra ! Samsung Please test it first and then put it on the market !!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 24, 2025
Hello Nan D,
Thank you for taking the time to share your feedback on your Galaxy S25 Ultra Flipsuit Case. This case has been designed for a balance of protection and functionality, ensuring a rugged yet stylish experience. We appreciate your insights and always look for ways to enhance our products to meet the needs of our users. If you are noticing your case is not fitting on your phone properly we ask that you reach out to our Samsung Support Team at 1-800-SAMSUNG to learn more. We look forward to hearing from you. Rest assured we are dedicated to ensuring your satisfaction with our products. Thank you for choosing Samsung! -Ty
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Thank you for taking the time to share your feedback on your Galaxy S25 Ultra Flipsuit Case. This case has been designed for a balance of protection and functionality, ensuring a rugged yet stylish experience. We appreciate your insights and always look for ways to enhance our products to meet the needs of our users. If you are noticing your case is not fitting on your phone properly we ask that you reach out to our Samsung Support Team at 1-800-SAMSUNG to learn more. We look forward to hearing from you. Rest assured we are dedicated to ensuring your satisfaction with our products. Thank you for choosing Samsung! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
not to great feature
on June 9, 2025
Posted by: Caspian
from Texas
Expertise:Intermediate
One of the worst phone case design i ever seen. I have one clear one and other graphic design one. I just cant use it. Phone become loose and got apart in my pocket
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 10, 2025
Hey there Caspian,
Thank you for sharing your experience with the Galaxy S25 Ultra Flipsuit Case. It can be frustrating when a phone accessory does not perform as expected. Please note that a limited 12-month warranty covers Samsung products for manufacturing defects in materials and workmanship. We recommend contacting the Samsung Support Team for additional assistance. We are here to help, and we appreciate your decision to choose Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for sharing your experience with the Galaxy S25 Ultra Flipsuit Case. It can be frustrating when a phone accessory does not perform as expected. Please note that a limited 12-month warranty covers Samsung products for manufacturing defects in materials and workmanship. We recommend contacting the Samsung Support Team for additional assistance. We are here to help, and we appreciate your decision to choose Samsung.
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Flimsy and slippery. Not much rugged
on June 9, 2025
Posted by: 0M0R
from CA
Expertise:Intermediate
This case is not the best. The lines in the back make it slippery if it's on a slope and vertical. The plastic that is supposed to protect on the edges came off and I had to tape them down while I wait for a better case. Looks simple and cool I guess but that doesn't really do much for what it's supposed to be designed for.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, June 10, 2025
Hola 0M0R,
Thank you for sharing your experience with your Galaxy S25 Ultra Flipsuit Case. We greatly value how our users engage with their device accessories, and your feedback is essential. It provides our design team with valuable insights, helping us to continue innovating and delivering functionality that meets your needs. We appreciate your perspective, and thank you for choosing Samsung!
-Ty
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Thank you for sharing your experience with your Galaxy S25 Ultra Flipsuit Case. We greatly value how our users engage with their device accessories, and your feedback is essential. It provides our design team with valuable insights, helping us to continue innovating and delivering functionality that meets your needs. We appreciate your perspective, and thank you for choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Posted by: Lisa S
from Philadelphia PA
Expertise:Expert
Verified Purchase:Yes
Great design. However, the case doesn't completely cover the phone securely. There's to much room and the phone falls out. It also isn't as sturdy as I believed. Unfortunately, I can't give this anything but a 2 star rating as I'm unable to use the phone case.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy R&R, August 4, 2025
Good day Lisa S,
Thank you for sharing your insight on your Galaxy S25 Ultra Flipsuit Case. We appreciate you taking the time to share your experience with your phone case. Based on your comments about the build and how the case functions with your phone, we will share your feedback. We are continually learning more about how accessories fit with their respective devices, and your input highlights areas where we can improve. Thank you for sharing your thoughts. We appreciate you choosing Samsung!
-Ty
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Thank you for sharing your insight on your Galaxy S25 Ultra Flipsuit Case. We appreciate you taking the time to share your experience with your phone case. Based on your comments about the build and how the case functions with your phone, we will share your feedback. We are continually learning more about how accessories fit with their respective devices, and your input highlights areas where we can improve. Thank you for sharing your thoughts. We appreciate you choosing Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
👇👎
on May 2, 2025
Posted by: FONSECA
This product is inefficient and designed, I have problems all the time. It is garbage.
Response from Samsung USBy R&R, May 6, 2025
Hello Fonseca,
Thank you for your feedback on your Galaxy S25 Flipsuit Case. This case provides advanced protection and features a stylish design that interacts with your phone. It effectively handles drops and offers an attractive look, allowing you to express your style. If you would like to share more about your experience or discuss ways we can enhance the functionality of your phone case, please reach out to the Samsung Support Team. We are eager to learn from you and help align your phone case with your phone. Thank you for your review; we truly appreciate your support of Samsung!
-Ty
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Thank you for your feedback on your Galaxy S25 Flipsuit Case. This case provides advanced protection and features a stylish design that interacts with your phone. It effectively handles drops and offers an attractive look, allowing you to express your style. If you would like to share more about your experience or discuss ways we can enhance the functionality of your phone case, please reach out to the Samsung Support Team. We are eager to learn from you and help align your phone case with your phone. Thank you for your review; we truly appreciate your support of Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US