It isn’t responsive and I’ve tried multiple usbs and
Response from https://www.asus.comBy CLM, November 11, 2024
Dear Dylan Sager,
We do understand your disappointment with the keyboard and the inconvenience this may have caused if it doesn't work.
If you are unable to connect the keyboard successfully, please verify if the PC meets the system requirements of this keyboard. If it does meet requirements, please check if the chipset and Bluetooth drivers for the PC are up to date. Additionally, please ensure the keyboard's battery was charged. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com