Customer reviews from https://www.asus.com
ASUS - Zenbook 15.6" Laptop FHD - AMD Ryzen 5 with 16GB - 512GB SSD - Ponder Blue
Average customer rating
3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for ASUS - Zenbook 15.6" Laptop FHD - AMD Ryzen 5 with 16GB - 512GB SSD - Ponder Blue
Posted by: Eduardo Mata
Frequency of use:Daily
Verified Purchase:Yes
I had high hopes for this computer, but unfortunately, it turned out to be defective. The speakers didn’t work from day one, which is incredibly disappointing. I tried troubleshooting in various ways, but to no avail. I can’t recommend this product to anyone as sound quality is a crucial aspect for me in a computer. I suggest looking into other options that may offer a more reliable experience.
Response from https://www.asus.comBy CLM, October 16, 2024
Dear Eduardo Mata,
We regret to learn that you are experiencing speaker issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410011983-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015070/
We regret to learn that you are experiencing speaker issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2410011983-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/faq/1015070/
Written by a customer while visiting https://www.asus.com
Posted by: The Inch
Verified Purchase:Yes
The computer doesn't work. How can I get the Microsoft key to reinstall the software?
Response from https://www.asus.comBy CLM, October 9, 2024
Dear The Inch,
We do understand your disappointment and the inconvenience if the laptop is not working properly.
If you are experiencing stability or performance issue with the laptop, please check if Windows, drivers and applications are up to date. While accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. To resset the laptop to factory settings, or to reinstall Windows, a product key is not required. WINDOWS activation process is automatic after the initial WINDOWS setup completed and the laptop connected to the internet since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment and the inconvenience if the laptop is not working properly.
If you are experiencing stability or performance issue with the laptop, please check if Windows, drivers and applications are up to date. While accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor, or unstable internet connection will definitely affect system speed and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. To resset the laptop to factory settings, or to reinstall Windows, a product key is not required. WINDOWS activation process is automatic after the initial WINDOWS setup completed and the laptop connected to the internet since the SLC(Software License Code) is embedded in the BIOS. Entering a product key manually is not required.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Lyric
Frequency of use:Daily
Verified Purchase:Yes
This laptop does everything that I need and more. I bought this laptop for use in school and it fells very comfortable to type on so far. It is quite and does not get hot from my experience so far. The best thing in my eyes is how light and slim it is, I can carry it around where ever I need to go easily and comfortably. I love it!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Verified Purchase:Yes
I'm very impressed with my new ASUS! It is fast and reliable. I love that it is designed for durability, as well.
Written by a customer while visiting https://www.asus.com