Customer reviews from frigidaire.ca
Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
51
4 Stars
24
3 Stars
2
2 Stars
1
1 Star
3
91%of customers recommend this product.
(
71 out of
78)
Customer Reviews for Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
The fridge put holes in my flooring
on April 13, 2025
Posted by: Double Gemini
The fridge put holes in my flooring now I have to replace my kitchen flooring also finally got the water and icemaker connected and the icemaker doesn’t not work.
The door also has an issue and does like to close, unless pushed the entire way, I think a hinge might be bent
The door also has an issue and does like to close, unless pushed the entire way, I think a hinge might be bent
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, April 16, 2025
Thank you for making time to provide us with your feedback. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis.
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
We want to properly address your concern, so we have sent you an email to assist you further. You may also contact us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences; however, we will work hard to improve your future exposure to our brand and products.
We want to properly address your concern, so we have sent you an email to assist you further. You may also contact us via phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excelent appliance
on April 13, 2025
Posted by: pgalan
We bought this refrigerator to replace our 25 years old Maytag one. And it's a day and night difference. This Frigidaire product is meticulously designed and manufactured. Now I wish to be durable as well.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Worst Fridge Design I’ve Seen
on July 12, 2025
Posted by: SarahSad
I bought this a month ago and wish I hadn’t. Poorly designed inside and out. The fridge door is so difficult to open that we bought a suction cup handle meant for use in bathroom showers. It helps a lot. The manual is useless … just full of lots of safety warnings and basic simplistic installation notes. No where can we find anything that explains the control panel. We checked online and in the package that came with the fridge. No explanation at all. The ‘door open’ alarm is weak we can barely hear it when standing beside the fridge. The freezer drawer does not close on its own if left slightly open and as we can’t hear the alarm, the freezer could be left open for awhile before we notice it. The design of the interior is very poor and does not maximize the space available. There are too few supports for the shelves on the door making it difficult to position where we need them for the size of condiment and dairy containers. Same problem in the main part of the fridge. There should be multiple shelf supports along the sides not the four that are provided. The meat drawer is far too shallow and the drawer front should be completely clear so you can see what is in the drawer. There is no butter/cheese tray which I’ve had in every fridge I’ve owned over the last several decades. Lastly the fridge runs extremely hot which suggests it is not well insulated and the energy rating supports that idea as this fridge has a poorer energy rating when compared to our previous 10-year-old fridge (also a Frigidaire). Has the company cheaped out in this ‘new’ design? Very disappointed with this fridge. Will not buy another Frigidaire product.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, July 14, 2025
Thank you for taking the time to share such a thorough and thoughtful review. We’re truly sorry to hear that your experience with this refrigerator has been disappointing on multiple levels. You’ve raised important concerns—from usability and design to energy efficiency—and we sincerely regret that the product did not meet your expectations.
The difficulty in opening the fridge door, limited interior shelf adjustment, weak door alarm, and lack of clear documentation for the control panel are all valid frustrations, and we appreciate you pointing them out. These features should contribute to convenience, not hinder it. We understand how frustrating it is to deal with a poorly explained interface or limited interior flexibility, especially when these basics are expected from a modern refrigerator.
Your feedback on the shallow drawers, missing butter/cheese compartment, and concerns about insulation and energy performance will be shared with our product development and engineering teams. Customer input like yours is essential for helping us identify design issues and make meaningful improvements in future models.
We know it’s especially disappointing to feel let down by a brand you’ve trusted before. We appreciate your honest feedback and regret that we missed the mark in delivering the quality and functionality you expected. Should you need further assistance, please don't hesitate to call us at call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
The difficulty in opening the fridge door, limited interior shelf adjustment, weak door alarm, and lack of clear documentation for the control panel are all valid frustrations, and we appreciate you pointing them out. These features should contribute to convenience, not hinder it. We understand how frustrating it is to deal with a poorly explained interface or limited interior flexibility, especially when these basics are expected from a modern refrigerator.
Your feedback on the shallow drawers, missing butter/cheese compartment, and concerns about insulation and energy performance will be shared with our product development and engineering teams. Customer input like yours is essential for helping us identify design issues and make meaningful improvements in future models.
We know it’s especially disappointing to feel let down by a brand you’ve trusted before. We appreciate your honest feedback and regret that we missed the mark in delivering the quality and functionality you expected. Should you need further assistance, please don't hesitate to call us at call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
3
No way to open the door + Gurgle noise
on October 15, 2024
Posted by: Greeen1
The Frigidaire Gallery refrigerator has a lot of good features, but a few significant drawbacks that are hard to overlook. On the positive side, the inside of the fridge is quite spacious and well-designed. There’s plenty of room for organizing food, and it feels like everything is easy to reach and access. However, the freezer layout could definitely be improved. The current design doesn’t make the best use of the space available. A removable divider would make a big difference, allowing more flexibility and better storage options.
One of my main frustrations with this fridge is the noise. It produces a noticeable gurgling sound that can get pretty annoying, especially in a quiet kitchen. Another issue is opening the fridge, while I like the fact that there’s no external handle sticking out, it’s surprisingly difficult to open as they didn't design any grooves on the side of the door. There's a groove at the top of the door, but it’s useless unless you're tall enough to reach it comfortably. For shorter users, there’s no easy way to get a grip on the door.
I have only had the fridge for a few weeks, but the usability and noise issues detract from what could be a much better experience. If these specific concerns don’t bother you, it could be reasonable choice.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, October 16, 2024
Hello there. We appreciate you stopping by to share your feedback on your refrigerator. We understand that some sounds coming from your refrigerator can take some getting used to. We also acknowledge that some of the designs fell short of your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. Kindly reach out to us via chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
All good
on February 19, 2025
Posted by: Tiggs
Love the clean lines inside and out.
Nice and quiet.
Nice and quiet.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Pretty good
on January 8, 2025
Posted by: eastcoaster
Things that are not the best: extremely large ice maker located in the freezer that takes up 1/4 of total freezer space... seems excessive. I wish that the fridge's three levels could be spaced out a bit more evenly. There's not quite enough options/space to have three truly accessible shelves in the fridge. I wish there was a butter dish on the side door. You have to reset the temp of the fridge when the power goes out - which is a bit worrisome. Esp where we live in a windy area where the power goes out often enough. Otherwise, nice fridge!
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Nice Simple Fridge, with a few extra perks
on January 11, 2025
Posted by: theJames
Bought this fridge, it’s really nice… the light is nice a bright, the icemaker feature is nice… I just wish it kept the water cooler, and i wish the shelves had more adjustments
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Awesome fridge
on January 11, 2025
Posted by: Jakey123
Upgraded to this fridge about a month ago and absolutely love it! Great layout and lots of storage for it's size. Would recommend to anyone.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca