Customer reviews from frigidaire.com
Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
377
4 Stars
117
3 Stars
12
2 Stars
2
1 Star
6
Customer Reviews for Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Very Impressive
on November 8, 2025
Posted by: NC2025
[This review was collected as part of a promotion.] this unit is 4 inches narrower than my previous fridge/freezer, and my old one did not include a water dispenser, as this one does. Despite that, this new unit feels so much larger! the use of space is excellent, and the build quality feels much more premium than its price. My family is loving it!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Wanted reliability
on November 12, 2025
Posted by: KimberK
[This review was collected as part of a promotion.] At the recommendation of our repair man during the third visit to repair our whirlpool fridge, we purchased a Frigidaire. He said they were the most reliable in his experience. I am overall satisfied with the appliance, although I wish the spacing of the shelves was a little more versatile. I am not sure how long the thin plastic bins will last without cracking. Time will tell. I also wish it had exterior handles rather than the hidden hand grips. I find the upper hand grip slightly too high and the lower hand grip awkward.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire 20 cu ft refrigerator with bottom freezer
on November 13, 2025
Posted by: Shealillo
[This review was collected as part of a promotion.] We just got this fridge, but so far so good. This is my first fridge with no handle so that takes some getting use to. I bought this because all the other ones in this size ( we are limited due to upper cabinets) have a wire basket in the freezer drawer and if something falls out of a bag when you open the freezer drawer it will fall onto your kitchen floor. ( No thanks!) This one has a solid closed in drawer. It’s not quite as big as my other one but I have an extra freezer so no issues. So as of now I’m very happy with my purchase.
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 14, 2025
Thank you for taking the time to leave such a detailed review. We’re pleased to hear that your new refrigerator is fitting well in your space and that the solid freezer drawer design has been a helpful improvement. We appreciate your feedback and are glad you’re happy with your purchase so far. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Perfect!
on November 14, 2025
Posted by: XOXO728
[This review was collected as part of a promotion.] This fridge is perfect for me! It’s perfect size and super cute
Response from frigidaire.comBy Sam, Online Outreach Specialist, November 14, 2025
Dear valued Customer!
Thank you for sharing your feedback on your Frigidaire Gallery 20 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator model GRBN2012AF! We’re thrilled to hear that it’s the perfect size and style for you.
We truly appreciate you choosing Frigidaire Gallery and hope it continues to make your kitchen both functional and stylish!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire Gallery 20 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator model GRBN2012AF! We’re thrilled to hear that it’s the perfect size and style for you.
We truly appreciate you choosing Frigidaire Gallery and hope it continues to make your kitchen both functional and stylish!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire products are always my go to applianceI
on November 14, 2025
Posted by: JOBO4
[This review was collected as part of a promotion.] I can't say enough about the refrigerator we just received for our kitchen. It has a very modern look and the interior is very stylish looking as well. Not only that, but it's extremely functional and well thought out. The shelves are carefully planed in my opinion and the ice maker is just the right size. Mine came with a water filter, that I'm easily able to get to and replace. Fridgidaire appliances are always my families go to products.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, November 14, 2025
Good day! ,
Welcome to the Frigidaire/Electrolux family! Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying your new refrigerator, from the modern design and thoughtfully planned shelves to the perfectly sized ice maker and accessible water filter. It’s wonderful to know that Frigidaire continues to be your family’s go-to for appliances. We truly appreciate you sharing your experience!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Welcome to the Frigidaire/Electrolux family! Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying your new refrigerator, from the modern design and thoughtfully planned shelves to the perfectly sized ice maker and accessible water filter. It’s wonderful to know that Frigidaire continues to be your family’s go-to for appliances. We truly appreciate you sharing your experience!
If you have questions, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Digital Care | Online Outreach Specialist
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very nice fridge!
on November 16, 2025
Posted by: Geraldineinoklahoma
[This review was collected as part of a promotion.] Easy to set up, love the new brighter lights (ours was a much older model), convenient trays and shelves.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 16, 2025
Posted by: MacDee
[This review was collected as part of a promotion.] The refrigerator is just what I wanted, freezer on the bottom and fits well in the space. I am very pleased!
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 17, 2025
Thank you so much for your review! We’re delighted to hear that your new refrigerator is exactly what you wanted and fits perfectly in your space. We’re glad you’re pleased with your purchase and appreciate you taking the time to share your feedback! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 17, 2025
Posted by: RaySr
[This review was collected as part of a promotion.] I'm very happy with our new refrigerator. The movable shelving in the refrigerator allows many options and it's very spacious. We love the ice machine. We wish the freezer space was a little bigger but overall, we are very happy with our purchase.
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 18, 2025
Hi, RaySr! Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the spacious interior, flexible shelving, and ice machine in your new Frigidaire refrigerator. We understand wanting a bit more freezer space, and we’re happy that overall you’re very pleased with your purchase. If you ever need assistance, you can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help!
-Rox
-Rox
Written by a customer while visiting frigidaire.com