Customer reviews from frigidaire.com
Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
377
4 Stars
117
3 Stars
12
2 Stars
2
1 Star
6
Customer Reviews for Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Broken, Disfunctional in Under 1 Year. 3rd Month without Food Storage
on November 3, 2025
Posted by: spoiledfood3months
We purchased our unit in October 2024. Luckily it came with a 1-year warranty because it completely expired after only months of use. The motherboard and temperature sensor needed to be replaced - which sadly was on back order for two months. Our family went 2 months without a way to safely store food. I immediately extended our warranty out of caution. I've never had an appliance expire so quickly...
The motherboard has been replaced, but temperatures have not improved at all. The ice maker is no longer working. We are still unable to store food.
Shockingly poor quality. This will be the 3rd month without food storage for our household as we await repairs. Upset that I have to spend hundreds more dollars just to extend the warranty to safeguard this janky thing. Incredibly disappointed, stressed, and upset.
Wish the company would replace our unit because clearly what we had delivered is incredibly faulty.
Response from frigidaire.comBy Reed, Online Outreach Specialist, November 5, 2025
Hi there, we’re truly sorry to hear about what you’ve been through. We can only imagine how difficult it’s been to go months without proper food storage, especially after already waiting for repairs. That’s certainly not the experience we want for our consumers, and we completely understand your frustration. We can see that you are working with our Customer Care Team toward a resolution. If you need further assistance, please feel free to contact us via Live Chat or call us at 1-800-374-4432. Monday - Friday, 8:30am – 8pm ET Saturday, 9am – 6pm ET, and we will dive right in. We look forward to hearing from you! - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 4, 2025
Posted by: jancali
[This review was collected as part of a promotion.] nice appliance. Only thing I would like different is for the ice maker not to take up so much freezer space.
Response from frigidaire.comBy Angel, Online Outreach Specialists, November 5, 2025
Hi, jancali! Thank you for sharing your feedback! We're happy to hear you’re enjoying your appliance. We appreciate your input about the ice maker and will be sure to share your comments with our product team for future consideration. If you need further assistance, please feel free to contact us via Live Chat at frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be glad to assist further. -Angel
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 5, 2025
Posted by: The Monarch47
[This review was collected as part of a promotion.] Quiet and spacious, who could ask for anything more!
Response from frigidaire.comBy Angel, Online Outreach Specialists, November 6, 2025
Hi, The Monarch47! Thank you for your kind words! We’re delighted to hear that your Frigidaire Bottom Freezer Refrigerator offers the space and quiet performance you were looking for. Your satisfaction means a lot to us. For any additional assistance, please contact us through Live Chat at frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we’ll be glad to help. – Angel
Written by a customer while visiting frigidaire.com
Customer Rating
3
Fridge seems good, instructions are not
on November 6, 2025
Posted by: Jhfw
[This review was collected as part of a promotion.] The fridge itself seems nice. Instructions are absolutely awful and nonexistent. Going on the website does not help. Having to use random people’s YouTube videos (where the video creator says “I’m making this video because the manufacturer had nothing useful” says it all.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, November 7, 2025
We appreciate your feedback and sincerely apologize for the difficulties you’ve experienced with the instructions for your 20 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator. We understand how frustrating it can be to rely on unofficial sources for setup guidance.
We are continually working to improve our product documentation and online resources. Should you need assistance, please contact our customer service team at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
We are continually working to improve our product documentation and online resources. Should you need assistance, please contact our customer service team at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Basic Refrigerator
on November 6, 2025
Posted by: Karenrab
[This review was collected as part of a promotion.] I like the depth of the shelves and easy to see inside. Lighting inside great. Many shelves. I do not have the water at up so no ice maker so cannot comment on the it.
Response from frigidaire.comBy John, Online Outreach Specialist, November 7, 2025
Hello, Karenrab. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great for a small space
on November 7, 2025
Posted by: MdMe
[This review was collected as part of a promotion.] This was one of the few fridges that could fit in my space that doesn’t actually feel small. It’s only been a week but so far so good. Water dispenser on the inside gives the exterior a nice crisp look, ice maker works well, tons of space in the door.
Response from frigidaire.comBy Christian, Online Outreach Specialist, November 7, 2025
Thank you so much for sharing your feedback! We’re happy to hear that your new refrigerator fits your space perfectly and that you’re enjoying the design, interior water dispenser, and ice maker. We hope it continues to serve you well for years to come! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my Refrigerator
on November 7, 2025
Posted by: Patti0418
[This review was collected as part of a promotion.] Frigidaire has always been a great product. I love having the freezer on the bottom.
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 10, 2025
Hello, Patti0418! We’re so happy to hear that you love your new Frigidaire refrigerator! It’s wonderful that the bottom freezer design is working well for you, and we’re honored by your continued trust in our products.
If you ever need assistance or have questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
If you ever need assistance or have questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good refrigerator
on November 7, 2025
Posted by: Jethro2300
[This review was collected as part of a promotion.] We’ve had it for a couple weeks now, and everything seems to be working well. Plenty of room in the refrigerator part. The freezer is not the biggest but if you’re organized, it works. The ice bucket is hard to take out fully so you kinda have to use a cup or something to take the ice out. The water dispenser inside works well overall I’m happy with this fridge.
Response from frigidaire.comBy Rox, Online Outreach Specialist, November 10, 2025
Hello, Jethro2300! We’re glad to hear that your new Frigidaire refrigerator is working well and that you’re enjoying the spacious fridge and convenient water dispenser! We appreciate your feedback about the ice bucket — your insights help us improve future designs.
If you ever need tips for easier ice removal or have any questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
If you ever need tips for easier ice removal or have any questions, please connect with us via Live Chat at www.frigidaire.com, or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist in any way we can.
- Rox.
Written by a customer while visiting frigidaire.com