Customer reviews from frigidaire.com
Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
377
4 Stars
117
3 Stars
12
2 Stars
2
1 Star
6
Customer Reviews for Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
4
Fridge that fits in my unusual sized space
on October 26, 2025
Posted by: Lindsayq
[This review was collected as part of a promotion.] A fridge that fits great in our weird space we have. Very spacious inside and the water filter is great. Ice machine is a little loud but it’s wonderful. The freezer portion could be bigger but it’s not bad. There is a weird bottom shelf on the door that I have no idea what would fit there otherwise it fits everything really nicely. The instructions though that came with the fridge really were not instructions. I had zero information on where to put the filters and how to set up the fridge so had to come online for it.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, October 28, 2025
Thank you for your detailed feedback! We’re glad to hear the refrigerator fits your space well and that you’re enjoying the spacious interior, water filter, and overall design. We also appreciate your honest notes about the ice machine, freezer size, bottom shelf, and setup instructions—your input helps us continue to improve. We’re happy you were able to get everything set up and hope it continues to serve you well! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great!
on October 27, 2025
Posted by: CB Fridge
[This review was collected as part of a promotion.] The spot where the refrigerator is located demanded a specific size. This one was perfect. It did arrive with a dent in the freezer drawer. We are in a remote mountain area and returning it would be too much of a hassle.
Response from frigidaire.comBy John, Online Outreach Specialist, October 28, 2025
Hi there, our valued customer. Thank you for sharing your experience with us. We're glad to hear that the refrigerator fit perfectly in your space, though we’re sorry to learn it arrived with a dent in the freezer drawer. We completely understand how difficult it can be to coordinate a return from a remote location. Please reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and one of our specialists will be happy to assist. -John
Written by a customer while visiting frigidaire.com
Customer Rating
4
It fits
on October 29, 2025
Posted by: RC 4 RC
[This review was collected as part of a promotion.] This unit is the only choice that fit our space needs. I like its simplicity. All new fridges seem to have cheap plastic interiors (prone to breaking...); this one is no exception. So far, it is working out for our needs.
Response from frigidaire.comBy Maria, Online Outreach Specialist, October 30, 2025
Thank you for taking the time to share your experience with your new refrigerator. We’re pleased to hear that the unit fits your space well and meets your needs with its simple, functional design. We truly appreciate your honest feedback regarding the interior materials — comments like yours are valuable as they help us continue to improve the quality and durability of our products.
If you ever experience any issues or need assistance with your appliance, please don’t hesitate to reach out. Our team would be happy to review your situation and explore the best options for you. You can connect with us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
If you ever experience any issues or need assistance with your appliance, please don’t hesitate to reach out. Our team would be happy to review your situation and explore the best options for you. You can connect with us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
4
on October 29, 2025
Posted by: Krys72
[This review was collected as part of a promotion.] While reversing the door opening, the little plastic covers snapped at the caps. it took time to take out the stems without stripping the holes.
Response from frigidaire.comBy Sam, Online Outreach Specialist, October 29, 2025
Hello Krys72!
Thank you for sharing your feedback on your Frigidaire Gallery 20 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator (model GRBN2012AF). We apologize for the inconvenience you experienced while reversing the door swing and with the plastic covers. We appreciate your patience and want you to know that your feedback helps us improve our design and instructions for future customers.
If you need assistance with replacement parts or further guidance, please don’t hesitate to reach out to us us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback on your Frigidaire Gallery 20 Cu. Ft. Standard-Depth Bottom Freezer Refrigerator (model GRBN2012AF). We apologize for the inconvenience you experienced while reversing the door swing and with the plastic covers. We appreciate your patience and want you to know that your feedback helps us improve our design and instructions for future customers.
If you need assistance with replacement parts or further guidance, please don’t hesitate to reach out to us us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good purchase overall
on October 30, 2025
Posted by: rabbit1903
[This review was collected as part of a promotion.] We bought our new Frigidaire fridge last week and so far we are very happy. We like the inner design of it as well as the fact that the freezer is in the bottom. Only thing I would like to suggest is for Frigidaire to add a more detailed user's guide to the shipment. The one that was sent was a very basic one and we needed to figure out how to install the filters through internet search. Overall, it was a very good purchase for us.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great fridge
on October 30, 2025
Posted by: Srobbins18
[This review was collected as part of a promotion.] I have a tough to fit space and this one works perfectly. Plus, it’s functional and beautiful, hoping it lasts longer than the last.
Written by a customer while visiting frigidaire.com
Customer Rating
4
I like it
on November 2, 2025
Posted by: Livmasterflex
[This review was collected as part of a promotion.] Nice fridge for small spaces. Is only 2 cubic feet bigger than my old one and seems so much bigger.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 4, 2025
Hi there. We’re so glad to hear you’re enjoying your new fridge and that it feels so much more spacious — that’s wonderful! We’re proud to offer designs that maximize every inch of storage.
If you ever need any assistance or have questions about your appliance, our Customer Care Team is happy to help at 1-800-374-4432 (Monday–Friday, 8:30 a.m.–8 p.m. ET). You can also reach us through live chat at www.frigidaire.com.
Best Regards,
Ruth
If you ever need any assistance or have questions about your appliance, our Customer Care Team is happy to help at 1-800-374-4432 (Monday–Friday, 8:30 a.m.–8 p.m. ET). You can also reach us through live chat at www.frigidaire.com.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great for the size. It's limited for the shelving arrangement. The lower deli drawer is awkward for access. Otherwise, we’re glad that we found this one because we were limited in width and height.
on November 3, 2025
Posted by: Paul131
[This review was collected as part of a promotion.] It’s great for the size. It’s limited for the shelving arrangement. The lower deli drawer is awkward for access. Otherwise, we’re glad that we found this one because we were limited in width and height.
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 5, 2025
Thank you for taking the time to share your feedback with us. We’re happy to hear that your new refrigerator fits well within your space and that you’re enjoying it overall. We understand how the shelving arrangement and deli drawer design may affect your experience, and we truly appreciate your input—it helps us continue improving our products to better meet our customers’ needs.
If you’d like to discuss your experience in more detail or explore possible adjustments or recommendations, our team would be happy to assist you further. Please reach out to us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. — Maria
If you’d like to discuss your experience in more detail or explore possible adjustments or recommendations, our team would be happy to assist you further. Please reach out to us through Live Chat at Frigidaire.com or give us a call at 1-800-374-4432, Monday through Friday from 8:30 a.m. to 8:00 p.m. EST. — Maria
Written by a customer while visiting frigidaire.com