Customer reviews from frigidaire.com
Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(518 Reviews)
Rating breakdown 518 reviews
5 Stars
381
4 Stars
117
3 Stars
12
2 Stars
2
1 Star
6
Customer Reviews for Frigidaire - 20.3 Cu. Ft. Bottom Freezer Standard Depth Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
on July 25, 2025
Posted by: linda1948
[This review was collected as part of a promotion.] Finally found a refrigerator that fits in my old house. Fit perfectly in my little kitchen. Not easy finding one small enough but modern enough to please this home owner. Love it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
My refrigerator
on July 26, 2025
Posted by: Jeff and Susan
[This review was collected as part of a promotion.] We were very pleased with the aesthetics and the no print stainless. We liked the lighting with it's two tone feature. We probably should have bought a bit larger model since we could not fit our 1 gallon pitcher on the main compartment shelf without compromising the depth of the other shelfs. The controls were very easy to use and lastly it worked very well.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very satisfied
on July 26, 2025
Posted by: QueenElh
[This review was collected as part of a promotion.] We are very happy with our new Frigidaire. We love the bottom freezer and are happy to have both and ice maker and a water dispenser. My only criticism is that the water dispenser is on the inside so you have to have the door open when getting water. Everything else is great though.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Refrigerator Portion Does Keep Cool Enough and It Doesn't Auto Power On After Power Outage
on July 26, 2025
Posted by: Stac12
I wanted to love this nice new refrigerator, but I can't. Below are some major issues we have with it.
- We set the refrigerator at 33 degrees (lowest possible) and it can't maintain a temperature below 40 degrees. This is with quickly grabbing items and in an air conditioned home.
- Our house lost power by the second week of purchasing this and when the power was restored, the refrigerator didn't automatically power back on even though it is still plugged in. We returned from work with the unit beeping because it was too warm. Ugh, terrible fault!
- There is no handle on this refrigerator. There is a grab at the very top of the door. However, my younger kids who are not tall struggle to open it because the grab at the bottom of the refrigerator door is awkwardly placed.
- The drawers and very flimsy and most don't pull out far enough! I doubt they will hold up even with being extra careful.
- The water dispenser IN the refrigerator is a joke! There is no way to even try to use this as the refrigerator can barely stay cool with the door shut. We have not hooked it up, especially since we had to switch the door hinge due to our kitchen layout so we would need to fully open the fridge door to even access the water dispenser. Again, not well thought out.
- Our house lost power by the second week of purchasing this and when the power was restored, the refrigerator didn't automatically power back on even though it is still plugged in. We returned from work with the unit beeping because it was too warm. Ugh, terrible fault!
- There is no handle on this refrigerator. There is a grab at the very top of the door. However, my younger kids who are not tall struggle to open it because the grab at the bottom of the refrigerator door is awkwardly placed.
- The drawers and very flimsy and most don't pull out far enough! I doubt they will hold up even with being extra careful.
- The water dispenser IN the refrigerator is a joke! There is no way to even try to use this as the refrigerator can barely stay cool with the door shut. We have not hooked it up, especially since we had to switch the door hinge due to our kitchen layout so we would need to fully open the fridge door to even access the water dispenser. Again, not well thought out.
I have an email into Support regarding these issues and we will see if they respond.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, July 28, 2025
Thank you for taking the time to share your detailed feedback about your new refrigerator. I’m truly sorry to hear about the various issues you’ve experienced, and I completely understand your frustration.
Regarding the temperature not maintaining below 40 degrees—even when set to 33—and the unit not restarting automatically after a power outage, these are serious concerns. Appliances should be reliable in everyday situations, including power interruptions.
I also appreciate your comments about the design aspects, such as the door handle placement making it difficult for your younger children to open, and the drawers not feeling sturdy or fully extendable. Your point about the water dispenser’s impracticality given the door layout and cooling performance is important as well.
We want you to feel confident and satisfied with your purchase, and it’s disappointing to hear that this has not been the case so far. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Regarding the temperature not maintaining below 40 degrees—even when set to 33—and the unit not restarting automatically after a power outage, these are serious concerns. Appliances should be reliable in everyday situations, including power interruptions.
I also appreciate your comments about the design aspects, such as the door handle placement making it difficult for your younger children to open, and the drawers not feeling sturdy or fully extendable. Your point about the water dispenser’s impracticality given the door layout and cooling performance is important as well.
We want you to feel confident and satisfied with your purchase, and it’s disappointing to hear that this has not been the case so far. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Bottom freezer refrigerator
on July 30, 2025
Posted by: Bottom Freezer Refrigerat
[This review was collected as part of a promotion.] Very classy and the perfect size for our kitchen. Works great and has tons of room. Love all the functionality
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 1, 2025
Thank you for the wonderful feedback! We’re so glad to hear that your bottom freezer refrigerator is a perfect fit for your kitchen—both in style and function. It’s great to know you’re enjoying the spacious design and all the features. We appreciate you choosing Frigidaire!
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Better Than Expected (and I had high expectations)
on August 1, 2025
Posted by: gin25
[This review was collected as part of a promotion.] I researched the perfect fridge off and on for years. I had limited depth requirements plus required a bottom freezer, ice maker, single door and around 20 cubic feet of storage. I’ve had Frigidaire fridges all my life, even as a kid, and I’m old! This fridge more than fits my needs! I love it!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great size in a small space
on August 2, 2025
Posted by: Wepinc
[This review was collected as part of a promotion.] We are very limited in the size of a refrigerator because of counter space. 20 cubic feet is great. Interior space is well designed. We like the fact that the freezer is on the bottom. Only complaint is that the door does not shut automatically.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on August 2, 2025
Posted by: DMJ39
[This review was collected as part of a promotion.] I love our new fridge. It is sleek, fits in the designated space and works perfectly.
Written by a customer while visiting frigidaire.com