Customer reviews from tcl.com
TCL - 4,500 Sq. Ft. 50 Pint Smart Dehumidifier - White
Average customer rating
4.4
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
33
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
4
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for TCL - 4,500 Sq. Ft. 50 Pint Smart Dehumidifier - White
Customer Rating
1
Unhappy Consumer
on June 27, 2026
Posted by: Bsilver512
from Binghamton, NY
I bought this less than a year ago and it stopped working.
Flashing an E3 code. Which is a gas leak.
Flashing an E3 code. Which is a gas leak.
No, I would not recommend this to a friend.
Response from tcl.comBy Liz TCL Customer Support, June 29, 2026
Hi Bsilver512,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the unit failing after months of use, as this is not the experience we want for our customers. If you still have the unit, we would be more than happy to try to help. In order for us to better assist you, please reach out to us and someone will get back to you as soon as possible.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the unit failing after months of use, as this is not the experience we want for our customers. If you still have the unit, we would be more than happy to try to help. In order for us to better assist you, please reach out to us and someone will get back to you as soon as possible.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
2
Stopped working
on June 4, 2026
Posted by: MikeH
from Dawsonville, GA
[This review was collected as part of a promotion.] We purchased 2 of these about 2 years ago. One continues to work well, but the other stopped working after just after 1 year. We do like the functionality of the one that is still working, but not happy with the short lifespan of the other unit.
No, I would not recommend this to a friend.
Response from tcl.comBy Liz TCL Customer Support, June 4, 2026
Hi MikeH,
Thank you for taking the time to share your feedback. We’re sorry to hear that you are not having the same great experience with your second unit.
We see that you have already been in contact with our support team and that troubleshooting was completed. Our dehumidifiers come with a 1-year manufacturer’s warranty for rare instances where defects occur. If you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. If you purchased an extended warranty, you may want to reach out to check your coverage and potential claim options. Some credit card companies may also offer additional purchase protection benefits.
For general warranty information, you may visit: https://www.tcl.com/us/en/warranty/air-conditioner-warranty
We appreciate your feedback and will continue working to improve our products and customer experience.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We’re sorry to hear that you are not having the same great experience with your second unit.
We see that you have already been in contact with our support team and that troubleshooting was completed. Our dehumidifiers come with a 1-year manufacturer’s warranty for rare instances where defects occur. If you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. If you purchased an extended warranty, you may want to reach out to check your coverage and potential claim options. Some credit card companies may also offer additional purchase protection benefits.
For general warranty information, you may visit: https://www.tcl.com/us/en/warranty/air-conditioner-warranty
We appreciate your feedback and will continue working to improve our products and customer experience.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
worked fine for 3 months
on May 18, 2026
Posted by: short-lived
failed between 3 months and 14 months of use. no help from TCL. "out of warranty"
Response from tcl.comBy Liz TCL Customer Support, May 19, 2026
Hi short-lived,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the unit failing after several months of use, as this is not the experience we want for our customers. While our dehumidifiers do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the unit, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the unit failing after several months of use, as this is not the experience we want for our customers. While our dehumidifiers do come with a 1-year manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the unit, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
Garbage
on April 16, 2026
Posted by: ConcernedConsumer
from los angeles, ca
Failed in five months and now I can't figure out how to make a warranty claim?! This is ridiculous. Never again with TCL products.
Response from tcl.comBy Alison TCL Customer Support, April 16, 2026
Hi ConcernedConsumer,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our dehumidifiers are carefully designed and engineered to give our customers years of enjoyment. We take great measures to ensure that the dehumidifiers we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our dehumidifiers are carefully designed and engineered to give our customers years of enjoyment. We take great measures to ensure that the dehumidifiers we send out are in great working condition. A member of our team is currently in the process of reviewing your case and will reach out to you as soon as they can.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
1
Not worth buying.
on September 25, 2025
Posted by: Dave337
I bought this on 5/1/2025 and it stopped working in August 2025. Informed TCL on 9/12/2025. Customer service duplicated questions in the operating instructions, Had eight communications with no resolution, just repeat of questions. Cannot find out how to have the unit serviced.
Response from tcl.comBy Alison TCL Customer Support, September 25, 2025
Hi Dave337,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our dehumidifiers are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the dehumidifiers we send out are in great working condition. One of our escalation engineers is currently in the process of reviewing your case. Please keep an eye out for their communications.
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. Our dehumidifiers are carefully designed and engineered to give our customers years of comfort. We take great measures to ensure that the dehumidifiers we send out are in great working condition. One of our escalation engineers is currently in the process of reviewing your case. Please keep an eye out for their communications.
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great and efficient
on April 17, 2025
Posted by: Tracy0891
Loved the size and efficiency of unit. Nice looking too.
Response from tcl.comBy Alison TCL Customer Support, April 17, 2025
Hi Tracy0891,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your dehumidifier thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our dehumidifiers have to offer. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your dehumidifier thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our dehumidifiers have to offer. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Great Support!
on August 15, 2024
Posted by: MMCC
from USA
The unit is good. Supoort is great. LJ was wonderful.
I would recommend this to a friend!
Response from tcl.comBy Brandon TCL Customer Support, August 15, 2024
Hi Meghan,
We appreciate you taking the time to provide your feedback. We're happy to hear that you are beating the humidity with the help of your new dehumidifier. Thank you for choosing TCL!
Best,
TCL Customer Support
We appreciate you taking the time to provide your feedback. We're happy to hear that you are beating the humidity with the help of your new dehumidifier. Thank you for choosing TCL!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
Working well
on June 13, 2024
Posted by: daveZZ
from Rochester, NY
[This review was collected as part of a promotion.] Running for 2 weeks, very quiet and effective. Definitely best to run a short garden hose to a floor drain. Fills up the bin 2-3 times a day. at 50% RH, 70 degrees F.
Response from tcl.comBy Brandon TCL Customer Support, June 13, 2024
Hi DaveZZ,
Thank you for taking the time to provide your feedback. We're happy to hear that you are beating the humidity with the help of your new dehumidifier. Thank you for choosing TCL to be part of your family. Enjoy!
Best,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're happy to hear that you are beating the humidity with the help of your new dehumidifier. Thank you for choosing TCL to be part of your family. Enjoy!
Best,
TCL Customer Support
Written by a customer while visiting tcl.com