Customer reviews from tcl.com
TCL - 150 Sq. Ft. 5,000 BTU Window Air Conditioner with Mechanical Controls - White
Average customer rating
4.8
(283 Reviews)
Rating breakdown 283 reviews
5 Stars
230
4 Stars
47
3 Stars
6
2 Stars
0
1 Star
0
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for TCL - 150 Sq. Ft. 5,000 BTU Window Air Conditioner with Mechanical Controls - White
Customer Rating
5
Good unit to cool a bedroom down
on August 21, 2025
Posted by: lexiab2_5183
[This review was collected as part of a promotion.] Perfect window unit to help cool my house down during the summer when my ac cant keep up, the sound isnt horrible, doesnt take to much electricity and cools my bedroom down easily, easy install also.
Response from influenster.comBy Alison TCL Customer Support, August 22, 2025
Hi lexiab2_5183,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
4
Great product
on August 22, 2025
Posted by: nanad9_7268
[This review was collected as part of a promotion.] As much I was happy getting this but unfortunately it didn’t work in my house. I gave it to my sister and she loved it inside her garage. When I saw it it looks great, easy to install doesn’t make any noise and most importantly it cooked down the garage. It’s amazing
Response from influenster.comBy Alison TCL Customer Support, August 22, 2025
Hi nanad9_7268,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
5
Great product wonderful service
on August 22, 2025
Posted by: Mike94
from Michigan
Rona was very understanding and helpful to me was setting up my AC. She even took the time to call me back and help me with further instructions.
Response from tcl.comBy Alison TCL Customer Support, August 22, 2025
Hi Mike94,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting tcl.com
Customer Rating
5
A nice little powerhouse
on August 22, 2025
Posted by: melissag922_5730
[This review was collected as part of a promotion.] Nicely packaged. Installation was straightforward and easy. It seemed to cool the room down quickly and efficiently. Very good quality for the price and I look forward to using this for many years!
Response from influenster.comBy Alison TCL Customer Support, August 25, 2025
Hi melissag922_5730,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
4
Compact sized but mighty efficient air conditionin
on August 23, 2025
Posted by: aubreyc123_9561
[This review was collected as part of a promotion.] This seems to work pretty good and is a reasonable size too! This can fit into a small window and a normal sized window. This is also good for extra airflow, even if you have air conditioning! This is a little noisy for me but I am a light sleeper! Does pull a lot of energy.
Response from influenster.comBy Alison TCL Customer Support, August 25, 2025
Hi aubreyc123_9561,
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We hope that you are enjoying your AC thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance, please contact us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
4
Small window air conditioner
on August 24, 2025
Posted by: injensmind_382
[This review was collected as part of a promotion.] My house used to have a working central air conditioner on the main floor but, one day it didn't work anymore. So summer after incredibly hot summer we've just endured the heat with window units in the bedroom and fans downstairs. I didn't know how badly I missed having A.C. downstairs until we installed this tiny window unit in the kitchen. I have kept it turned in high and all the way to 7 which is the coldest setting during the daytime. Then we unplug it at night because we need the coffeemaker plugged there. Priorities, ya know. It runs constantly which isn't really a problem because my fans run constantly too. The Midwest has been having crazy heatwaves since Spring so iykyk. It was easy to install. The things I miss are a remote control and a reminder to clean the filter but, it works and is better than how we were doing it before having it. I'm not sure in which area of transit it happened but, the unit arrived with some damage. The back of it and the area where the sides slide into it, was bent. We had to carefully use a flathead and unbend it to slide the side part in. There are some gaps and it is a little small, barely noticeable, for my window. All in all, I'm delighted with it and because it is small and affordable it's something I can easily replace if needed.
Response from influenster.comBy Alison TCL Customer Support, August 25, 2025
Hi injensmind_382,
Thank you for taking the time to provide your feedback. We are truly sorry that your AC arrived damaged. All of our ACs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the ACs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. For this model, W5WM-3, it is a mechanical air conditioner which does not include a remote. We hope this helps!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We are truly sorry that your AC arrived damaged. All of our ACs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the ACs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are best equipped to help you. If you get a replacement and need any further help, we would be more than happy to work with you. Simply reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. For this model, W5WM-3, it is a mechanical air conditioner which does not include a remote. We hope this helps!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
5
I got to sleep being very cool and relaxed
on August 25, 2025
Posted by: susant148_7080
[This review was collected as part of a promotion.] I'm very glad to have bought this a week ago best choice I made. I wanna start off by saying it was the best size for my living space at a great quality and very easy installation in just a hour to adjust were I wanted it . Definitely make sure you secure it well if you live at a second story building or apartment, I read instructions to and got to work, I used mine in my living room area turned it on I was pleased to say the air flow quality was perfect. Recently received my electric bill and it never affected it by much at all dollar difference no complaints here especially living in South it's rather hot all day and all night long , I never turned it off unless the filter needed to cleaned . I used luke warm water to rinse , The noise level was perfect not loud but I'd be ok if it was help's me sleep. The turn knobs weren't hard to turn on very smooth to be honest I enjoy you can use the vents up down for great air flow . I definitely wanna express it's perfect for any room in your home , apartment Iam very blessed I made this purchase, you would love it as much as I do .
Response from influenster.comBy Alison TCL Customer Support, August 26, 2025
Hi susant148_7080,
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Thank you very much for your thoughtful review. We are thrilled to hear you are happy with your AC thus far. Our AC's are designed to help you beat the heat without a central cooling system. We hope you stay comfortable with the help of your new TCL AC!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com
Customer Rating
5
Works Great!
on August 25, 2025
Posted by: vanessad446_3353
[This review was collected as part of a promotion.] This air conditioner came just in time! It fit perfectly and distributes cool air throughout my room. It was very easy to set up and doesn’t create so much noise that is bothersome. It is very straightforward in regards to using this AC unit.
Response from influenster.comBy Alison TCL Customer Support, August 26, 2025
Hi vanessad446_3353,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying the AC thus far! Our ACs are designed and engineered to have a quick and easy setup, be user-friendly, and help create a comfortable environment. We hope you continue to have a great experience. Enjoy!
Thank you,
TCL Customer Support
Written by a customer while visiting influenster.com