I've owned 10+ Otterbox cases over the years, and have loved each and ever one of them, but this one just isn't protective, so I immediately returned it. Feedback for the Otterbox Design/Product Team - Please incorporate this camera button design from the LUMEN iPhone 16 Pro Max case a new version of this Otterbox iPhone 16 Pro Max case, and you will have an AMAZING case, as the front edge of the phone and screen where the camera button cutout is will actually have protection vs the huge unprotective cut out notch that this case features - making it not drop proof.
Response from otterbox.comBy Customer Service, Customer Service, October 3, 2024
Hello! We are so glad you were able to find the features that you desired in the Lumen Series case. We appreciate your feedback, and we are most happy to pass that along!
The current Symmetry case (iPhone 14-16) is a horrible waste of money. Bring back the old design, even if it wouldn't support mag devices.
Response from otterbox.comBy Customer Service, October 3, 2024
Hello! Thank you for your feedback on our cases. We appreciate your feedback as we always look to improve our cases. If you ever have problems with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!