Customer reviews from https://www.asus.com
ASUS - ZenWiFi BQ16 Pro Quad-Band Wireless-BE Mesh Router (2-pack) - White
Average customer rating
4.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
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1 Star
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Customer Reviews for ASUS - ZenWiFi BQ16 Pro Quad-Band Wireless-BE Mesh Router (2-pack) - White
Posted by: Craig B
Frequency of use:Daily
Verified Purchase:Yes
I like my ZenWifi AX devices that I bought roughly two years ago. I bought the ZenWifi BQ16 PROs to add to my home network mesh. Adding in the two new devices was slow going to add additional mesh devices (old AXs) and one device repeatedly failed to connect. I ended up shutting down the app multiple times.
Registering the devices was another problem. When asked to input the serial number, the website and app tells you to locate the serial number on the bottom of the device. Inputting this number will repeatedly tell you that is incorrect. After some sleuthing on the internet I learned from a reddit account that you need the serial number from the box that is for the bundle. This was not clearly communicated in any materials that came with the device.
Response from https://www.asus.comBy Chantae, CLM, September 17, 2025
Dear Craig B, Thank you for your feedback regarding the ASUS ZenWiFi BQ16 Pro. We’re glad to hear you’ve had a positive experience with your ZenWiFi AX devices. We apologize for the challenges you faced during setup and registration. Your comments about mesh integration and serial number clarity are appreciated and will be shared with our product team. For further assistance with setup or registration, we recommend contacting our support team at https://www.asus.com/us/support/callus/. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2408039068-0003" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae
ASUS Customer Loyalty US Support
ASUS Customer Loyalty US Support
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