Customer reviews from https://www.asus.com
ASUS - TUF Gaming A16 16" 165Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 with 16GB RAM - RTX 4060 - 1TB SSD - Jaegar Gray
Average customer rating
3.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - TUF Gaming A16 16" 165Hz Gaming Laptop - Copilot+ PC - AMD Ryzen AI 9 HX 370 with 16GB RAM - RTX 4060 - 1TB SSD - Jaegar Gray
Posted by: Greesyer
Frequency of use:Daily
Verified Purchase:Yes
Beautiful screen and all around laptop. Only issue i found is the fan dont seem to keep it cool
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
This is my first pc and I love it, it met all my expectations
Written by a customer while visiting https://www.asus.com
Customer Rating
1
Rep seemed unknowable about TPM or fTPM on my A16
on December 31, 2025
Posted by: Dave1123
Verified Purchase:Yes
I just bought a ASUS A16 TUF Gaming laptop FA608UM with the AMD Ryzen 7 that I have not been able to enable the fTPM on. There is not a setting in the Advanced tab of the UEFI for the fTPM or TPM. When I called support the didn't seem to know about either and my issue remains unresolved.
Response from https://www.asus.comBy Chantae, CLM, April 4, 2026
Dear Dave1123,
Thank you for sharing your experience with the ASUS FA608WV (A16 TUF Gaming) laptop. We sincerely apologize for the difficulties you’ve encountered with enabling fTPM/TPM in the UEFI settings and for the lack of resolution when you reached out to support. This is not the level of service or product experience we aim to provide, and we regret the inconvenience this has caused.
If you are still experiencing this issue, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2604003769-0001" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS FA608WV (A16 TUF Gaming) laptop. We sincerely apologize for the difficulties you’ve encountered with enabling fTPM/TPM in the UEFI settings and for the lack of resolution when you reached out to support. This is not the level of service or product experience we aim to provide, and we regret the inconvenience this has caused.
If you are still experiencing this issue, we kindly ask that you email us directly at customerloyalty@asus.com and include the case number "N2604003769-0001" as a reference. Our team will review your case in detail and provide the necessary support to help resolve the situation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com