Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,011 Reviews)
Rating breakdown 1,011 reviews
5 Stars
772
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
675 out of
732)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Love my Samsung smart oven
on June 2, 2024
Posted by: Fscatt
from Lawton,Ok
[This review was collected as part of a promotion.] I have bought this item 3 weeks ago and so far I have enjoyed it immensely
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome stove/oven
on June 5, 2024
Posted by: Stoven
from New Hampshire
[This review was collected as part of a promotion.] Have this in house just a few weeks and it is fantastic, love seeing what the oven temp is instead of wondering, it preheats to 400 f in about 8 minutes and then heat’s frozen pizza in about 8 minutes with crispy crust and pepperoni. Full frozen meal cooks evenly with convection fan. We love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great stove—but hot spots!
on June 15, 2024
Posted by: C Dearth
from Charleston, SC
We just bought this stove this week. The cooktop is great, and we love all the features, including the app! One issue is that when we air fry, the left side of the oven seems to be hotter than the right side. The left side of the tray came out burned but the middle isn’t quite crispy and the right side is starting to burn on the very edge but nothing like the left side. Not sure why there are hot spots in a brand new oven…
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Care, June 17, 2024
Hello,
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Works well for what I can figure out on my own
on June 15, 2024
Posted by: KB000
from Washington PA
I assume if I had wifi at my house I could use the app, but since I don't, an actual manual on how to use some of the ovens awesome features would really be helpful. What I have been able to figure out on my own has worked well though.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the great features
on June 20, 2024
Posted by: Lovenikkii
[This review was collected as part of a promotion.] I live this stove. Has awesome features and it's perfect with safety features as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great cooks great.
on June 25, 2024
Posted by: KansasWolf
from Topeka ks
[This review was collected as part of a promotion.] This is great . I love all the features such as dehydrate, and the glass top is easy to clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove!
on June 27, 2024
Posted by: Joe S
from Florida
[This review was collected as part of a promotion.] Absolutely love this stove! Everything works as designed, nice addition to my kitchen!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to keep using Samsung for our appliances.
on June 28, 2024
Posted by: holdenmath
from Old Orchard Beach, Maine
[This review was collected as part of a promotion.] We love our new Samsung Range. We replaced our old Samsung range - had it for about 10 years. It also freed space on our counter, as it has an air fryer. Gave our Ninja air fryer to our daughter!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US