Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Love it!
on December 24, 2023
Posted by: AngelaB
[This review was collected as part of a promotion.] Awesome range! Love the bread proofing option and the stainless steel finish.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 26, 2023
Posted by: BonDee
from Texas
[This review was collected as part of a promotion.] I recently bought this range and so far I am loving all the options and features on it. I actually look forward to cooking now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
None
on December 27, 2023
Posted by: None
[This review was collected as part of a promotion.] I bought this Dec 2023 and am finding it cooks fast or not the right temperature. I am burning everything. :[
Response from Samsung USBy Samsung Care, January 2, 2024
Hello,
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how it feels to have a range that burns everything. Let us assist.
Below is the link containing information to correct the electric range's performance. Browse the guide until the "Cooking elements are too hot" for the troubleshooting steps.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
We have also provided the user manual link. See page 56 for the recommended actions if the oven temperature is too hot.
https://downloadcenter.samsung.com/content/UM/202311/20231128160953395/O_01._NE63A6511_AA-02_IB_FULL_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688595) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 3, 2024
Posted by: Amatejowsky
from Brazoria, Tx
[This review was collected as part of a promotion.] I bought this a month ago. I have had it for two weeks and love all the features so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as amazing as portrayed
on January 15, 2024
Posted by: Jkim
from naples, fl
I am still figuring this stove out but nothing delivers as described so far.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
Air fryer and bake convection functions take much longer to cook than promised.
It is uneven baking too, one side is always more burned.
Pizza came out weird, cheese melted and crust was beginning to burn but mushrooms on top were still cold, it was still cold inside, and it was in there for the time recommended on the box (although the range's description says it will be faster, it is never faster).
Steam clean function did nothing at all, it never really got hot and did not clean anything. Samsung's video shows that after this clean cycle you suppose to be able to just wipe the grease off. No way, nothing to wipe, it is all still dried up, not even a bit loosened up.
Display panel does not light up at all, only the clock, not sure if it suppose to, couldn't find an answer about that anywhere.
Overall, not that amazing.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
4
Response from Samsung USBy Rainly, Samsung Care, January 17, 2024
Hi Jkim,
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
We want to ensure that the oven cooks the dishes well. Let us help you improve the performance of the range.
Please see the link below about the steps if the Samsung oven does not cook well.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
I have shared the model's user manual link below. Please turn to pages 31–38, which contain instructions on how to use the oven and how to set the temperature for convection baking, convection roasting, and air-frying when the recipe calls for it. On pages 44–46, you can check out the steps on how to use the self-cleaning and steam-cleaning features.
https://downloadcenter.samsung.com/content/UM/202401/20240112152123864/O_01._NE63A6711-AA_EN.pdf
It would also be great if we could talk to you directly and gather more information about your concerns.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146743825, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great range
on January 18, 2024
Posted by: Jim T
from Gray TN
[This review was collected as part of a promotion.] Great unit. If I could figure out how to keep it connected to the Smart apps between uses, I would be ecstatic. The rapid boil feature is great. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bittersweet
on January 18, 2024
Posted by: HisMajesty302
[This review was collected as part of a promotion.] We have had nothing but issues with this product and no help from samsung, it's hard to keep clean , but when it's working right cooks great
Response from Samsung USBy Rainly, Samsung Care, January 23, 2024
Greetings,
We know that everyone wants their home's appliances to be spotless. Let us give you some tips.
I have shared some tips and tricks to clean the glass cooktop of our Samsung range at the link below. Kindly watch the video and click on the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the link above, I have shared the model's user manual, which can also help you clean the Samsung range using its special cleaning features. You can check it out on pages 43–49.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We know that everyone wants their home's appliances to be spotless. Let us give you some tips.
I have shared some tips and tricks to clean the glass cooktop of our Samsung range at the link below. Kindly watch the video and click on the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the link above, I have shared the model's user manual, which can also help you clean the Samsung range using its special cleaning features. You can check it out on pages 43–49.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on January 18, 2024
Posted by: Sking
from Orlando, fl
[This review was collected as part of a promotion.] Great addition to kitchen! Love the features of this stove, alerting me on phone when preheated, griddle for Sunday family breakfast and the quick boil features are fantastic.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US