Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Love this oven.
on April 5, 2023
Posted by: OkillyDokilly
from Texas
[This review was collected as part of a promotion.] Got it because a new one was needed. It also does more than I require it for. It can proof bread with the proof setting. I love to make beef jerky in it with the dehydrator setting. Cooks my food well and love the self cleaning options. No complaints at all. Connecting to SmartThings is a bonus too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
my new stove
on April 5, 2023
Posted by: chrisw
from Coconut Creek Fl
[This review was collected as part of a promotion.] This was the best recommended range for our new home
Though I can do basic cooking and baking, until I get a manual I can't use it to its full potential.
Though I can do basic cooking and baking, until I get a manual I can't use it to its full potential.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade
on April 7, 2023
Posted by: Dafort
from Texas
[This review was collected as part of a promotion.] I bought this range mid-February and have been very impressed with it and its features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Beautiful
on April 10, 2023
Posted by: geez
from TN
[This review was collected as part of a promotion.] Delivery was within 2 days of purchase! Lots of features . 3 Issues 1:No manual was included 2: Not sure about the stove light staying on long after turning eye off 3;Oven stays hot/warm long after turned off.#?? Is that going to be a problem in warm months??
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this range
on April 10, 2023
Posted by: Michelle
from MN
[This review was collected as part of a promotion.] Love all the features - especially the air fryer!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
App info is lousy
on April 11, 2023
Posted by: Poky
from Va
[This review was collected as part of a promotion.] Nice stove except the extra you pay for wifi is not worth it you are very limited to what you can do on the app
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
Hi There,
It's essential to keep the unit accessible as possible.
The SmartThings app lets you monitor and control your gas or electric range using your phone. You can even remotely adjust the cooking time and oven temperature without leaving the sofa.
Kindly visit this link about "Connect and use your Samsung range with SmartThings" and click under "Use Smart Control on your range":
https://www.samsung.com/us/support/answer/ANS00049148/
You may watch this video about "How to use SmartThings with your range":
https://www.youtube.com/watch?v=QzucR0NoRmw
I have also shared the model's user manual to learn more about "Using the smart control feature" on page 38 for reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145677504, to help our team pull up your information.
Have a great day!
^Chrystel
It's essential to keep the unit accessible as possible.
The SmartThings app lets you monitor and control your gas or electric range using your phone. You can even remotely adjust the cooking time and oven temperature without leaving the sofa.
Kindly visit this link about "Connect and use your Samsung range with SmartThings" and click under "Use Smart Control on your range":
https://www.samsung.com/us/support/answer/ANS00049148/
You may watch this video about "How to use SmartThings with your range":
https://www.youtube.com/watch?v=QzucR0NoRmw
I have also shared the model's user manual to learn more about "Using the smart control feature" on page 38 for reference:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145677504, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Not all the buttons work
on April 11, 2023
Posted by: Mo1992
[This review was collected as part of a promotion.] Not all the buttons click when turning on, or off.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Customer Care, April 17, 2023
Hi There,
Everything depends on an effective working control panel.
The display on your oven is intended to function correctly. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
To disable the "Oven Lock" function, please turn to page 28 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678214, to help our team pull up your information.
Have a great day!
^Chrystel
Everything depends on an effective working control panel.
The display on your oven is intended to function correctly. If there seems to be an error on display, such as incomplete digits, cycling the power may reset the panel and get it working again.
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
To disable the "Oven Lock" function, please turn to page 28 of the model's user manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145678214, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
samsung Range
on April 13, 2023
Posted by: bumpy
from colorado springs, CO
[This review was collected as part of a promotion.] the range was delivered a month and 1/2 ago it has been fantastic every sense of the word. we have tried all the features while cooking different things and it has been great, one item that is impressive is the steam cleaning!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US