Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,198 Reviews)
Rating breakdown 1,198 reviews
5 Stars
908
4 Stars
171
3 Stars
45
2 Stars
27
1 Star
47
91%of customers recommend this product.
(
783 out of
862)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Nothing short of amazing!
on August 26, 2021
Posted by: Jmmurp
from Morning View
Gender:Female
[This review was collected as part of a promotion.] This range has definitely changed our lives by changing the way we cook. We have been able to get rid of the clutter of smaller extra appliances sitting around on the countertops around the house. We also can now quickly and conveniently cook the best tasting meals without the added fat of deep frying. Air frying is the most amazing part of this range! It heats up super fast and cooks evenly. The added feature of having an app to be able to check whether you remembered to turn off the stove before leaving the house is the perfect safety feature for your home and also great for your mental health. I would recommend this range to anyone looking for a new electric range.
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
That is awesome news! Happy you are making great meals and enjoying the air fryer! ^Pat
Written by a customer while visiting The Insiders
Customer Rating
4
Good to have
on November 2, 2021
Posted by: Ling
[This review was collected as part of a promotion.] I love the rapid boil, I wish the other one works like it too, it look’s good .
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 29, 2021
Thanks for sharing! The range looks amazing! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on May 3, 2022
Posted by: Las530
from Stratford, CT
absolute horrible stove. i just got it yesterday and the stove top is scratched and has marks that arent coming off! i only cooked on it once! i used the proper cleaning products.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
one day and one use and it’s ruined! i haven’t even paid for it yet. home depot wont take it back because they say its not a defect! it should be. shame on you samsung. i thought that your products we’re supposed to be top notch! it also takes forever to preheat.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 4, 2022
Hello Las530,
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the stovetop in the Samsung range you got yesterday is scratched and has marks that are not coming off. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to the product's user manual containing information about maintaining and cleaning your appliance. See pages 43-52.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may also check the video link below for additional information about maintaining the glass cooktop on your Samsung stove.
https://www.youtube.com/watch?v=b_dExUhgeus
I've included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144470483
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great look, Great feautures
on May 20, 2024
Posted by: Tatiana
[This review was collected as part of a promotion.] Beautiful appliances. Very spacious inside. Easy to use and to connect to the application on your phone. Also easy to keep clean
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on November 25, 2025
Posted by: Julie
Recall right after I purchased. Now I need protective knob covers so my house doesnt burn down from a kid or pet accidently turning on knobs.
Response from Samsung USBy SEA Care, November 26, 2025
Hi Julie,
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand your concern about the range knob being accidentally turned on. Let us give you a few tips.
Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
HATE THIS STOVE
on April 5, 2023
Posted by: disappointed Grammy
I bought this stove a month and IHATE IT it is the most confusing pile expensive garbage I have ever come across I am 80 years old and have used quite a few stoves in my life but this monstrosity is useless unless you are good with a computer other wise the stove is WORTHLESS
Response from Samsung USBy Angelica, Samsung Care, April 11, 2023
Hello,
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
We want to assist you with your Samsung range immediately.
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great air fryer, huge capacity.
on September 5, 2023
Posted by: Jx5price
from Florida
[This review was collected as part of a promotion.] We’ve owned this for several months now and couldn’t be happier. The air fryer function works great and is a huge time saver compared to baking, and we can feed our family of 4 easily. If I could change one thing it would be the timer sounds. Sooo loud and annoying. At least allow us to turn it down a notch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung wifi stove
on November 24, 2025
Posted by: mary
from Los angeles
After 2 months the panel stopped working, they charged me a lot to fix it, and when you change your Wi-Fi network and want to use a different one, it wonnt Be careful, the oven turns on by itself. I noticed it when I got home from work; my apartment was really hot. Luckily, nothing serious happened. I still have it; I only use the burners and unplug it every day.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy SEA Care, November 25, 2025
Hi Mary,
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Thank you for bringing this to our attention. Let us help find solutions to enhance your range performance.
Here is a guide to help you in connecting the range to the Wi-Fi and how to use the oven lock feature to avoid accidental touch. Please turn to pages 26 (Oven lock) and 36 - 37 (Operating the oven - “Using the smart control feature”) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151411716) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US