Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,198 Reviews)
Rating breakdown 1,198 reviews
5 Stars
908
4 Stars
171
3 Stars
45
2 Stars
27
1 Star
47
91%of customers recommend this product.
(
783 out of
862)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
4
🤩 🤩🤩
on October 6, 2025
Posted by: Visha
[This review was collected as part of a promotion.] I love it 😍😍😍 cool features and save energy sufficient
Written by a customer while visiting Samsung US
Customer Rating
4
Pleased with my purchase
on October 6, 2025
Posted by: reebz
from Silver Creek, MS
[This review was collected as part of a promotion.] Overall pleased with my purchase! I love the Air Fryer option included in the oven. Its also a very visually appealing appliance that matched perfectly with my existing appliances. The cooking eyes are very spacious and leave a lot of different options for configuration of the pots and pans. The only thing I don't love is the time it takes the oven to preheat, but I do love the SmartThings connectivity.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great range for the price
on October 28, 2025
Posted by: Dbledutchovn89
from Sevierville, TN
[This review was collected as part of a promotion.] Absolutely love this oven. First appliance I bought brand new. It cooks really good and fast, plus it's self clean option does the hard work of cleaning the hard stuff. I've had it for almost 3 years and it still looks brand new
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It definitely has the latest and greatest features
on October 30, 2025
Posted by: Stealth
from Fulton MS
[This review was collected as part of a promotion.] I love this range, it has great features, like letting you Know when someone poweres it on, its definitely has the latest and greatest features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking.
on November 28, 2025
Posted by: Gam2020
from Greene County, TN
We've had this stove almost a month and had time to try various features. I chose this particular model based on reviews and the variety of ways it could help our family. We have the air fryer and no preheating. The air fryer hasn't really held a solid performance. It's slow to heat and it isn't done by any of the estimated times. Very disappointed since we use that for so many things. Then the no preheating concept seems as if it were a myth. This oven heats slowly period and it doesn't hold the temp well. The range top is very nice with the 2 larger, yet different sized eyes for various dishes and 2 smaller rings. The rapid boil seems like a dream but if you adjust the heat is gone. The other eyes are along the same manner.
I would advise you to look at other ranges before making the investment. Not only is it expensive, It's heavy to carry.
I would advise you to look at other ranges before making the investment. Not only is it expensive, It's heavy to carry.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy SEA Care, December 1, 2025
Hi there,
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here is a guide to help you use the air fryer feature and what setting to choose for rapid boil. Please turn to pages 33-34 (Air fry) and page 23 (Recommended settings) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Below is a link as well to help you with the oven that is heating slowly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151461074) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We appreciate the time you took to let us know about your range concerns. Let us provide the details you need.
Here is a guide to help you use the air fryer feature and what setting to choose for rapid boil. Please turn to pages 33-34 (Air fry) and page 23 (Recommended settings) of the user manual.
User manual:
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Below is a link as well to help you with the oven that is heating slowly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you have other query, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151461074) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
2
Range top switch failed after warranty expired
on December 6, 2025
Posted by: campsite
from Pasco, WA
Front right burner (largest) is great for canning, making broth & stews. However, the infinite controller (the switch the knob connects to inside the control panel) has issues and immediately ramps up to high regardless of the setting it is set to (low for example). The large and small burner both come on even if you only select the small burner (inner burner) on the front right burner. Things cannot be left unattended on the front right burner without constant "babysitting" which is difficult making broth or stews where the contents are supposed to boil or simmer for a set amount of time. Based on my youtube search this isn't an uncommon issue for Samsung ranges. It was iffy during the warranty period and outright failed after the warranty period expired.
All the other burners seem to work fine (so far). The oven itself seems decent enough.
6.3 cu. ft. interior of the oven will definitely hold a large/very large turkey. Though an inch or two of depth is sacrificed in the back of the oven for the air fry/convection component so it really isn't as deep as it looks. The air fry setting is fairly gimmicky. If you want to air fry, get an air fryer. AND...you need an air fry basket/sheet to use the air fry setting correctly. An air fry basket/sheet has holes cut into the bottom to allow the heated air to pass through. So although it says it is air fry ready - you need additional hardware to capitalize on it. Like I said, get an air fryer - no special hardware needed. Using the air fry option without the air fry basket/sheet is just using the bake setting with a fan - food will take just as long to bake with using the air fry setting without the specific hardware as it does to bake something on the bake setting.
The oven itself has a VERY hard time with lower temperature holding - say 250 degrees to ~300 degrees. So cooking fish or dehydrating things is difficult because the oven cannot hold that low of a temperature - it either turns off or the heat bobbles up and down trying to find the right temperature (thermostat issue?). Also a full day of cooking cookies (a double or triple batch) will cause the oven temperature to spike up towards the end and burn the last couple sheets of cookies. So heating internally is consistently inconsistent. Trying to cook cookies with the convection setting just straight up burns the cookies, so meh?
The stainless steel look is very nice and hides fingerprints well. We are slowly switching over all our appliances to the stainless steel design as the older appliances fail. The dishwasher is the last holdout, ha!
All the other burners seem to work fine (so far). The oven itself seems decent enough.
6.3 cu. ft. interior of the oven will definitely hold a large/very large turkey. Though an inch or two of depth is sacrificed in the back of the oven for the air fry/convection component so it really isn't as deep as it looks. The air fry setting is fairly gimmicky. If you want to air fry, get an air fryer. AND...you need an air fry basket/sheet to use the air fry setting correctly. An air fry basket/sheet has holes cut into the bottom to allow the heated air to pass through. So although it says it is air fry ready - you need additional hardware to capitalize on it. Like I said, get an air fryer - no special hardware needed. Using the air fry option without the air fry basket/sheet is just using the bake setting with a fan - food will take just as long to bake with using the air fry setting without the specific hardware as it does to bake something on the bake setting.
The oven itself has a VERY hard time with lower temperature holding - say 250 degrees to ~300 degrees. So cooking fish or dehydrating things is difficult because the oven cannot hold that low of a temperature - it either turns off or the heat bobbles up and down trying to find the right temperature (thermostat issue?). Also a full day of cooking cookies (a double or triple batch) will cause the oven temperature to spike up towards the end and burn the last couple sheets of cookies. So heating internally is consistently inconsistent. Trying to cook cookies with the convection setting just straight up burns the cookies, so meh?
The stainless steel look is very nice and hides fingerprints well. We are slowly switching over all our appliances to the stainless steel design as the older appliances fail. The dishwasher is the last holdout, ha!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Samsung Care, December 9, 2025
Greetings!
We appreciate you sharing your detailed experience with the front right burner, oven performance, and Air Fry feature, as well as how the stainless steel finish fits into your kitchen. Your feedback helps us understand how our products are used and where improvements can make a meaningful difference. Let us provide help.
To help with the cooktop burner, please see the Samsung troubleshooting link below, which includes resources and options to set an appointment:
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Regarding the Air Fry feature: it requires the air fry tray since the technology works by circulating hot air around the food (Maillard reaction). Here’s a comparison between countertop and oven air fryers:
• Countertop air fryer: Delivers quick, extra-crispy results for smaller batches, thanks to its highly efficient airflow.
• Oven air fry: Offers the convenience of cooking larger quantities at once, perfect for family meals, while still achieving a nicely crisped finish.
This range also includes a dehydrating feature, with the lowest temperature set at 100 °F. For baking, please note that convection mode is not recommended for cookies; conventional baking is still preferred. For oven temperature troubleshooting, please see:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151536631 to help our team pull up your information.
Leo
We appreciate you sharing your detailed experience with the front right burner, oven performance, and Air Fry feature, as well as how the stainless steel finish fits into your kitchen. Your feedback helps us understand how our products are used and where improvements can make a meaningful difference. Let us provide help.
To help with the cooktop burner, please see the Samsung troubleshooting link below, which includes resources and options to set an appointment:
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Regarding the Air Fry feature: it requires the air fry tray since the technology works by circulating hot air around the food (Maillard reaction). Here’s a comparison between countertop and oven air fryers:
• Countertop air fryer: Delivers quick, extra-crispy results for smaller batches, thanks to its highly efficient airflow.
• Oven air fry: Offers the convenience of cooking larger quantities at once, perfect for family meals, while still achieving a nicely crisped finish.
This range also includes a dehydrating feature, with the lowest temperature set at 100 °F. For baking, please note that convection mode is not recommended for cookies; conventional baking is still preferred. For oven temperature troubleshooting, please see:
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151536631 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with purchase
on December 10, 2025
Posted by: damico
[This review was collected as part of a promotion.] Looks great - also heats quickly. I appreciate the app connectivity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 25, 2025
Posted by: Sammie
from Shephardsville Kentucky
[This review was collected as part of a promotion.] I am still getting used to it but i like my stove very much
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US