Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
772
4 Stars
151
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
676 out of
733)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
GREAT multi-purpose range
on December 1, 2022
Posted by: Nahan
from Carneys Point, NJ
[This review was collected as part of a promotion.] I bought this range to add to another Samsung 30-in Smooth Surface 5 Elements 5.9-cu ft Self-Cleaning Convection Oven Freestanding Electric Range (Stainless Steel) I purchased 2 years ago. They're comparable in functions with the new model having slightly larger oven capacity. The bells and whistles have been updated to a melodious sound. It heats quickly in both the oven and the stove top. I've used just about every function with no concerns. The only downside I found with both ovens is they only come with 2 racks. I purchased additional racks to make 3 for each which facilitates with my love of baking (especially cookies!!!)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything promised
on December 1, 2022
Posted by: Cincy cook
from Cincinnati
[This review was collected as part of a promotion.] Best stove ever. Love the air fryer
Griddle slides on cooktop but workable.
Griddle slides on cooktop but workable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new Samsung Electric Range!
on December 8, 2022
Posted by: KimK
from Michigan
[This review was collected as part of a promotion.] I've had my stove about 3 weeks now and love it! It's easy to clean, especially the oven with the covered heating element and steam clean option. Compared to my old stove, my Samsung burners heat up much faster! I haven't tried all of the oven settings yet (there are so many convenient ones!), but am looking forward to experimenting with the air fry and dehydrate options. The convection setting is super handy and the cookies I made turned out wonderful--crispy edges, soft center! The stove has a pleasing look and the oven is very roomy! It's great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful range top
on December 10, 2022
Posted by: NotHappy
Not even a year old and the top is bubbled...again. I cleaned it as suggested but that didn't help. This is the second one...the first one bubbled also. Now the second one is doing the same thing. I called and the Support desk sent me a link to the manual. Zero help. I had another glass top range for 18 year and never had an issue!! I wished I would have kept that one!
Response from Samsung USBy Chrystel Mae, Samsung Care, December 15, 2022
Hi There,
We appreciate that you brought this up. We'll be glad to provide a resolution for the glass cooktop!
The smooth, sleek finish of your electric or induction cooktop surface can put a real shine in your kitchen, but if not taken care of properly, stains and other marks can easily mar its surface. Learn more from these details.
An electric cooktop is peeling, bubbling, or cloudy under the surface.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145250059, to help our team pull up your information.
Have a great day!
^Chrystel
We appreciate that you brought this up. We'll be glad to provide a resolution for the glass cooktop!
The smooth, sleek finish of your electric or induction cooktop surface can put a real shine in your kitchen, but if not taken care of properly, stains and other marks can easily mar its surface. Learn more from these details.
An electric cooktop is peeling, bubbling, or cloudy under the surface.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also watch our youtube video about "How to clean and maintain the glass cooktop on your Samsung stove":
https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145250059, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Good buy
on December 11, 2022
Posted by: Garden
from Louisville, KY
[This review was collected as part of a promotion.] It’s now been a little over two weeks since I bought this unit. I’ve made use of some of the features with success, but haven’t had a chance to use others. I wish I had known about the oven being smokey with the first usage. I do wish that the air fryer basket had come with the unit rather than having to order it separately. I also wish that a paper manual had come with the unit. It is so hard to look up info on your phone until you have used that function a few times. I wish the warming drawer were deeper as on my previous model. Even with all these findings, I feel it was a good buy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Good But Needed written Instruction book.
on December 12, 2022
Posted by: Mike
from Quinton VA
[This review was collected as part of a promotion.] Stove is great but did not come with instruction book. We could not use some functions till we called for the book. When it came we found the add to be untrue, you said it comes with an airfryer but only if you buy another piece. you should esay that in the description.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
5
Value
1
Response from Samsung USBy Melardo, Samsung Care, December 22, 2022
Hi Mike,
As a consumer like you, a user manual is important, especially when you have a new appliance.
You can cook fresh or frozen foods with Air Fry while using less oil than normal methods (or no oil at all), which makes it a healthier alternative to regular deep frying. The Air Fry tray is designed specifically for this feature and should be used whenever you need to make a fresh batch of something delicious.
The below link is the user manual for your model. Turn the pages 35-36 (Air Fry) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may refer to our website to purchase the air fry tray: https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/stainless-steel-air-fry-tray-accessory-for-30--ranges-nx-aa5000rs/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145266795), which will help our team pull up your information.
Have a great day.
Melardo
As a consumer like you, a user manual is important, especially when you have a new appliance.
You can cook fresh or frozen foods with Air Fry while using less oil than normal methods (or no oil at all), which makes it a healthier alternative to regular deep frying. The Air Fry tray is designed specifically for this feature and should be used whenever you need to make a fresh batch of something delicious.
The below link is the user manual for your model. Turn the pages 35-36 (Air Fry) for reference: https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
You may refer to our website to purchase the air fry tray: https://www.samsung.com/us/home-appliances/home-appliances-accessories/range-accessories/stainless-steel-air-fry-tray-accessory-for-30--ranges-nx-aa5000rs/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145266795), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
5
So Far Great Stove
on December 13, 2022
Posted by: Sewgrand
from North Carolina
[This review was collected as part of a promotion.] This was not the stove I was going to buy, but because of features for the price I decided to buy. So far have used convection, air fry, and regular oven features and of course the cook top. No complaints. Of course, smooth top takes a lot of maintenance to keep clean, but I already knew that from the last smooth top stove that I had. I particularly like that the burners have knobs and not the digital kind as my last one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on December 14, 2022
Posted by: Pickle73
from Brainerd MN
[This review was collected as part of a promotion.] The features and easy to read buttons and knobs make this a must have to use in any kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US