Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,198 Reviews)
Rating breakdown 1,198 reviews
5 Stars
908
4 Stars
171
3 Stars
45
2 Stars
27
1 Star
47
91%of customers recommend this product.
(
783 out of
862)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Great Stove
on October 2, 2024
Posted by: Bakersdelight
from Kissimmee, FL
[This review was collected as part of a promotion.] It is a stove. It cooks and bakes, but it also air fries really well.
the griddle is useful. It does all this well all while looking very cool.
the griddle is useful. It does all this well all while looking very cool.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
WOULD NOT BUY AGAIN
on October 19, 2024
Posted by: Vidley
from Loganville, Georgia
Nice features and pretty but impossible to keep stove top clean, you look at it and gets dirty. Alos the knobs are cheap, the lettering wears off when cleaned, they grow wobbly over time and are easily turned on by accident. Buying upgraded replacement knob is impossible due to the 3-element large eye knob being unavailable, your only choice is OEM knob from Samsung which have the issues I just spoke of. I love Samsung electronics but would never purchase appliances from them again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy SEA Care, October 22, 2024
Hello Vidley,
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Thank you for taking the time to share your thoughts about the Samsung NSE6DG8500SRAA cooktop. I can understand how the challenges with keeping the stovetop clean, the quality of the knobs, and their accidental turning could be frustrating, especially since you appreciate the other features of the appliance.
For help with cleaning, the section "Care and Cleaning of the Glass Cooktop" in your manual provides useful tips to help minimize smudges and maintain a clean surface. You can find this information starting on page 52. Regarding the knob durability and availability of upgraded options,
To check the availability and compatibility of replacement knobs, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Here is a link to your manual for further details:
[Samsung NSE6DG8500SRAA Manual] https://downloadcenter.samsung.com/content/UM/202409/20240902202929257/O_01._IB_FULL_NE9100D_NSE6DG8500_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147618583) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on October 23, 2024
Posted by: Burnt out
from Canton ohio
The burner stays on high all the time, fixed once and broke again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 24, 2024
Hi there,
Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair.
To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings.
To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147624292) to help our team gather your information.
Have a great day.
^Charles
Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair.
To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings.
To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147624292) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
So far, so good!
on October 28, 2024
Posted by: Suzejackson
from Eclectic, AL
[This review was collected as part of a promotion.] I've only been using for a couple weeks so I'm still getting to know it. So far, I like it a lot! Burner size is nice and oven cooks evenly. I like being able to get notifications and preheat from my phone.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEAUTY AND CONVENIENCE!!!!!
on October 28, 2024
Posted by: Janiceless
from Bottom of the Boot!!!! Louisiana
[This review was collected as part of a promotion.] I LOVE IT!!! The Airfryer is AWESOME!!! I love the glass top. GREAT BUY!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on October 28, 2024
Posted by: JAF416
[This review was collected as part of a promotion.] Purchased a little over a month ago. So far, I like it, the features are great. I can’t wait to try the air fry feature. I do find the timer can be a little finicky to use though, but I’ll figure it out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 28, 2024
Posted by: KK1969
from New Kensington,PA
[This review was collected as part of a promotion.] I’m so happy that I bought this oven absolutely love it!!❤️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good range
on October 28, 2024
Posted by: Dave
from Hartford CT
[This review was collected as part of a promotion.] Works as advertised. No issues yet. Just have to adjust cook times for air fryer as most cook times are for counter top units.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US