Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,011 Reviews)
Rating breakdown 1,011 reviews
5 Stars
772
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
675 out of
732)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
2
Disappointed
on June 5, 2022
Posted by: FRei
from Texas
surface scratches easily. most of my pots don't fit the range burner sizes, too big or too small. when the dual burners are on, the heat extends outside the ring i want to use. if i use the two front burners at the same time and oil splatters it hits another hot surface. caused a permanent splatter that i cannot remove.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, June 9, 2022
Hello FRei,
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Thank you for reaching out. We appreciate you informing us that the surface scratch easily, and most of your pots don't fit the burner sizes on your Samsung range. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/NE63A6511SS/AA
You may check pages 43-52 of the user manual to learn more about maintaining your appliance and page 26-27 for a guide on choosing proper cookware.
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
I've also included a helpful link containing information about the best cookware on your Samsung cooktop.
https://www.samsung.com/us/support/answer/ANS00045483/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144583264
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Freestanding electric range
on June 19, 2022
Posted by: moma02
from Florida
[This review was collected as part of a promotion.] I love my new range, burners are very large and Wi-Fi is great, every time I purchase a new home we buy my new Samsung appliances
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All in one powerhouse
on June 21, 2022
Posted by: Kochilin
from Los Angeles, CA
[This review was collected as part of a promotion.] Air fryer? Check. Convection? Check. Self cleaning? Check
I never would have sought out Smart features for a range, but it's actually really helpful.
I never would have sought out Smart features for a range, but it's actually really helpful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good purchase
on June 27, 2022
Posted by: Baldylox
from Florida
[This review was collected as part of a promotion.] The air fry feature is awesome. I also like alerts on my smartphone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Smart Range
on June 27, 2022
Posted by: Sparkle
from Fisherville, ky
[This review was collected as part of a promotion.] I bought this range back in December 2021 and I love it! I used the Air Fryer oven to make chicken wings and they were prefect!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Oven
on June 27, 2022
Posted by: atpjrp
from Yalaha Florida
[This review was collected as part of a promotion.] Works Great!! Nice Looking .6.3 cu. ft. Smart Freestanding Electric Range with No-Preheat Air Fry & Convection in Stainless Steel
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and cooking space!
on June 27, 2022
Posted by: JayhawksRock
from Sunflower State
[This review was collected as part of a promotion.] Absolutely loving this range. Love the features of an air fryer, bread proof, keep warm option, just to name a few! Bonus in having a convection oven!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love all of the different features
on June 27, 2022
Posted by: Missy
from Florida
[This review was collected as part of a promotion.] I shopped around for a while before I bought this. It has the features that I want and even some I didn’t know I wanted
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US