Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,198 Reviews)
Rating breakdown 1,198 reviews
5 Stars
908
4 Stars
171
3 Stars
45
2 Stars
27
1 Star
47
91%of customers recommend this product.
(
783 out of
862)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
1
Just terrible , did not expect from SAMSUNG
on July 12, 2025
Posted by: jaysal
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 14, 2025
Hi Jaysal,
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
This Oven Is Awesome - Especially The Air Fryer
on July 24, 2025
Posted by: Danny
from Long Beach, CA
[This review was collected as part of a promotion.] I love this oven, especially the Air Fryer component. I'm still in the learning phase because the instructions that came with the oven don't go into detail as explicitly as I would like. But, I cooked a whole chicken in the Air Fryer yesterday and it came out a beautiful golden brown, the skin was real crispy and the meat was so tender and juicy. I don't know why I've waited so long to get onboard with the Air Frying Generation!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Performance and Beautiful Design
on July 26, 2025
Posted by: JERA
from Bridgeport, connecticut
[This review was collected as part of a promotion.] Absolutely love this range! It looks beautiful in my kitchen and adds a modern touch. Heats up quickly, cooks evenly, and the smart features make everything easier and more convenient. Super easy to clean too. Very happy with this purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung stove
on October 9, 2025
Posted by: Juanca
from Orlando fl
[This review was collected as part of a promotion.] Excellent stove, very happy all around.
Highly recommended
Highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Display panel very sensitive to steam/heat
on December 25, 2025
Posted by: Mary
from Florida
Technology wise, 1 star. We've been using this range for a year now. Display panel is very sensitive. If the steam from what I'm cooking gets to the panel, it turns on either the oven, timer or the center warmer. This worries me because it will just turn on. If I don't hear the beeping sound or if I don't see that it did turn on the oven, timer or the warmer, it is dangerous and might cause fire. So, if I'm boiling something or cooking something that I know will produce a steam, I stay and watch which is very inconvenient.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 29, 2025
Hello Mary,
We understand that your experience with the range's display panel can be concerning.
We recommend contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand that your experience with the range's display panel can be concerning.
We recommend contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Air fry Samsung range
on January 10, 2026
Posted by: Josh
from Dallas
[This review was collected as part of a promotion.] This is a fantastic range for a great price. I dinot the air fry heat up a while before using otherwise jus cook things longer, but it’s a great feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything we needed and then some
on May 16, 2021
Posted by: Saeyah1
from PALMYRA
Gender:Female
[This review was collected as part of a promotion.] After having our new range for 1 week, we are in love. The keypad makes seeing the temperature and timers so easy and pain free. It definitely beats having to press and up/down button only to over shoot the target. The bread proof function has provided an even temperature without a draft for our home fresh breads. And the rapid boil had blown my teens minds!!
Written by a customer while visiting The Insiders
Customer Rating
4
Range works good.
on April 6, 2023
Posted by: Rdcoo
from Madison
[This review was collected as part of a promotion.] Happy with its operation but the top back vent was bent in and we did not notice it right away.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US