Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,194 Reviews)
Rating breakdown 1,194 reviews
5 Stars
906
4 Stars
171
3 Stars
44
2 Stars
26
1 Star
47
91%of customers recommend this product.
(
783 out of
861)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
3
Just OK
on January 3, 2022
Posted by: PlumberMike
from Hartford, WI
[This review was collected as part of a promotion.] The range top is hard to clean; had a boil over (water from pasta) and it took way too much time and effort to clean it up
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
Bought this for the air fryer, it works ok... Makes a big mess and it cooks unevenly
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, January 5, 2022
We appreciate your feedback on the freestanding electric range. This seems like something we should look into, so we can make this unit more user-friendly. We really appreciate you bringing this to our attention. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and powerful
on May 29, 2024
Posted by: Phil
from Bay Village, Ohio
[This review was collected as part of a promotion.] We purchased this range for our new home and it has brought a level of refinement and modernity to our kitchen that has been truly rewarding. The quick boil element performs admirably and the ability to air fry has added a new variety of dinner options.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best range for the best price
on July 9, 2025
Posted by: Meggles
from Melbourne FL
[This review was collected as part of a promotion.] The best range I have ever owned. Beautiful looking, like a chefs range- works great, love the work-fi capabilities.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dangerous produce
on October 9, 2025
Posted by: jsint
[This review was collected as part of a promotion.] Right front burner states working normal then goes to highest setting and stays there. While frying bacon my pan caught fire and almost started a fire. This happened after the first few times I used it.
Response from Samsung USBy SEA Care, October 10, 2025
Jsint, your safety matters. Allow us to help.
Here is a guide to help you if your front burner stays on high even if you change it to low. Please follow the troubleshooting guide under, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150985083) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you if your front burner stays on high even if you change it to low. Please follow the troubleshooting guide under, "Element stays hot after changing from Hi to Lo."
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150985083) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Classy and Elegant
on August 26, 2021
Posted by: sgwill
Gender:Female
[This review was collected as part of a promotion.] I thought my previous range was just fine, but my husband convinced me to get this new one as we were updating some other items in our kitchen.
I was very impressed when it was installed. Very elegant looking but also very functional. I love the cooktop lines that help me decide which burner to use with different sized pans. The cooktop is also very easily cleaned if something spills.
I love having an option of "normal" baking or convention baking and that the oven adjusts the cooking time if I chose convection so I don't end up over cooking something.
The best part however is the air fryer. We have a normal sized air fryer and use it several times a week. With the air fryer in this range however, I can cook like 4 times the amount of food at the same time and it doesn't produce any smells in the house.
Overall, I am very impressed and love my new range!
Response from The InsidersBy Pat, Samsung Care, August 27, 2021
Thank you for sharing your experience with us. We're happy you chose Samsung. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
1
Buyer beware!
on October 22, 2023
Posted by: Experienced Cook
I've been preparing meals daily for over 30 years, and this is absolutely the worst range I've ever used. Constant work to keep the cook top clean. Temperature settings on the 3-in-1 burner are nearly impossible to regulate. I thought it may be just a learning curve on my part, but it continues to disappoint after close to a year of trial and error. Middle burner set on Lo will boil soup! So much for setting on Lo to simmer. Oven features like air fry are nice but be prepared to do a major cleaning of the entire oven afterwards. High upkeep with below average results.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 25, 2023
Hi there,
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
It must be hard on your part to cook with the range. Let us help you effectively use and clean the unit.
Here are links to help you clean the oven and the cooktop. Please watch the full video, read each section, follow the steps, and click the hyperlinks for further assistance.
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
Also, here is a link to help you with the cooktop temperature. Please read each section, follow the steps that best describe your cooktop experience, and click the hyperlinks for further help.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146447560 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PROCCESS OF REGISTERING
on June 2, 2024
Posted by: IMPOSSIBLE TO FIND HELP
PRODUCT IS FINE BUYING ONLINE AND TRYING TO REGISTER IT FOR WARRENTY IS A HORROR.
BY THE WAY THE TWO YEAR PLUS IS REALLY ONLY ONE YEAR.
Response from Samsung USBy Samsung Care, June 3, 2024
Hello,
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We're glad the product is fine.
Should you need support registering the unit for warranty, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Just terrible , did not expect from SAMSUNG
on July 12, 2025
Posted by: jaysal
for The past decade and half , i was one the most loyal Samsung customer , from several top of line cell phone , four or five TVs , a mediocre refrigerator * that is so badly insulated that all the ice in the ice maker stick together and hard to dispense , and finally the very worst of ELECTRIC RANGE , that i ever owned, I’m seventy five years old. A simple 8.5” pot of water gives you a heart attack to boil !!!!! You put the pot on the element and turn the knob to the high HOT position , the element turns red and just few seconds later turns off and on and off and on and off and on and off and on till you heart gave up and you drop dead , the most ridiculous set up ever , not only water but everything else that you try to cook,the top glass in not of premium quality , is very thin and scratches easily, unfortunately i bought this bad item Jan of last years , my 15 years old Range was a 1000 percent better than this new waste of money .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
Complained numerous times to no result , I AM NOT SAMSUNG loyal customer no more .
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 14, 2025
Hi Jaysal,
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We want to ensure you have the best experience with your range. Let us assist you with this.
The temperature increases gradually as the heating element cycles on and off to maintain the setting. It retains enough heat during the off periods for consistent heating. Radiant elements have a limiter that allows them to cycle, even on high, to prevent damage to the ceramic cooktop. This cycling is normal, especially if the cookware is too small or has an uneven bottom.
We recommend checking pages 22 and 24 of the user manual for tips on proper usage and the right types of cookware for your cooktop.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
We'd love to speak with you to provide more assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1149980494) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US