Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,198 Reviews)
Rating breakdown 1,198 reviews
5 Stars
908
4 Stars
171
3 Stars
45
2 Stars
27
1 Star
47
91%of customers recommend this product.
(
783 out of
862)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
2
Smart Things App does not work
on August 18, 2025
Posted by: Keaton
from Arlington, WA
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
5
Response from Samsung USBy Samsung Care, August 19, 2025
Hi Keaton,
It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information.
On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces.
This can happen for several reasons:
1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor.
2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks.
3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs.
Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app.
To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150422190 to help our team pull up your information.
Leo
It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information.
On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces.
This can happen for several reasons:
1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor.
2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks.
3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs.
Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app.
To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150422190 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Oven!
on August 22, 2025
Posted by: Libra1016
from Cape Coral, FL
[This review was collected as part of a promotion.] Absolutely love this oven! Has all the bells and whistles! Bonus is the air fryer amazing! Fits perfectly and looks great. Easy to keep clean!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you
on September 4, 2025
Posted by: Noturredheadmama
from New york
[This review was collected as part of a promotion.] This range is perfect. I just cooked bacon airfryer style and it took same time my portable airfryer and it was evenly cooked. Amazing. My husbands favorite part he will never have to fix the clock again as it connects with my phone.. love thank you samsung you deserve 5 star all the way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Cooktop
on September 8, 2025
Posted by: Terrie
from St. Louis
[This review was collected as part of a promotion.] Finger prints are very visible, I have not used the convection or the air fry settings yet. I wish the cooktop had some flakes of gray. I am construction cleaning it.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Product!
on September 13, 2025
Posted by: dilemah
from Fitchburg, WI
[This review was collected as part of a promotion.] Incredible product, with a ton of useful features! From air fry mode to simple baking, to being able to connect via your phone for an even more convenient cooking experience. Have been extremely happy with the product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 15, 2025
Posted by: Casinonana
[This review was collected as part of a promotion.] I love the air fryer and the convection oven. Love the way it looks in my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
5
Impress
on September 15, 2025
Posted by: Anonymous
from West Palm Beach, FL
[This review was collected as part of a promotion.] Pretty solid construction, a lot of technology on it. I'm impress how you can manage your range with a cellphone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Samsung oven
on September 15, 2025
Posted by: tripcatz
[This review was collected as part of a promotion.] I am generally very pleased with this oven. The quick boil water feature is great, and it cooks evenly. My only complaint is that - like most glass cooktops - a small amount of water boiled-over is nearly impossible to remove. I like a pristine appearance to my surface, and it is near-impossible to achieve. Bottom line: functionality is 5 stars, appearance is only 3.
Written by a customer while visiting Samsung US