Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
892
4 Stars
171
3 Stars
44
2 Stars
25
1 Star
45
91%of customers recommend this product.
(
771 out of
847)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
4
Easy to use
on June 3, 2025
Posted by: Lacey
from Ohio
[This review was collected as part of a promotion.] Would buy again. Good purchase for the price. No complaints. A lot of different features. Easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 3, 2025
Posted by: Juju0527
from Lenoir NC
[This review was collected as part of a promotion.] Iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome
on June 18, 2025
Posted by: Bora
[This review was collected as part of a promotion.] Good stove the only thing it stains so bad. But other than that it's ok.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy SEA Care, June 18, 2025
Hello there,
We want you to have a better experience with your range. Let us help you out.
Here are steps on how to take care of your range's cooktop. Turn to pages 46-48 under "Care and cleaning of the glass cooktop" and pages 51-52 under "Areas of discoloration on the cooktop and Areas of discoloration with metallic sheen":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149636911, to help our team locate your information when you message us.
Have a great day.
-John
We want you to have a better experience with your range. Let us help you out.
Here are steps on how to take care of your range's cooktop. Turn to pages 46-48 under "Care and cleaning of the glass cooktop" and pages 51-52 under "Areas of discoloration on the cooktop and Areas of discoloration with metallic sheen":
https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149636911, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Nice stove
on June 18, 2025
Posted by: Chabbz
[This review was collected as part of a promotion.] Works as it should, looks nice . Bottom drawer is way to small almost useless
Written by a customer while visiting Samsung US
Customer Rating
3
Spend your money elsewhere
on June 18, 2025
Posted by: No your product is subpar
from Virginia
One of the "super" burners only knows super hot. No matter the setting it gets over 600 degrees. Hey samsung stick to phones you pretty much suck at everything else you touch.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 19, 2025
Good day,
We aim to ensure your range's cooktop always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern regarding the cooktop. Please browse over the hyperlink for tips.
Samsung electric and induction cooktop temperature issues (See "Cooking elements are too hot"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149648435, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your range's cooktop always functions at its best. Let's help you.
We recommend following the resources below to rectify your concern regarding the cooktop. Please browse over the hyperlink for tips.
Samsung electric and induction cooktop temperature issues (See "Cooking elements are too hot"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149648435, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Poor mechanics
on June 18, 2025
Posted by: Reavyn
from Maryland
[This review was collected as part of a promotion.] I would leave a five star bc its an Absolutely wonderful with a variety of cooking.. however the motherboard doesn't last long.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy SEA Care, June 19, 2025
We are here to assist you anytime, Reavyn. We want to speak with you directly to offer support and address any of your worries with your range's motherboard.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149649543, to help our team locate your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149649543, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Worked Well Until...
on June 21, 2025
Posted by: DDLL
[This review was collected as part of a promotion.] Works well, but the main "burner" is starting to have issues with regulating heat levels. Only has 2 settings, off or on at max temp. The other ones are still working well, but a bit disappointing as it has been less than a year since purchase.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy SEA Care, June 24, 2025
Hello there,
We are committed to enhancing the performance of your range's burner. Let's get this taken care of.
Please refer to the resources below to address the concerns of your range's burner. Please click the link and the hyperlinks for tips.
Samsung electric and induction cooktop temperature issues (See "Unable to increase or decrease the heat"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149711870, to help our team locate your information when you message us.
Have a great day.
-John
We are committed to enhancing the performance of your range's burner. Let's get this taken care of.
Please refer to the resources below to address the concerns of your range's burner. Please click the link and the hyperlinks for tips.
Samsung electric and induction cooktop temperature issues (See "Unable to increase or decrease the heat"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149711870, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on August 16, 2025
Posted by: CMoore
[This review was collected as part of a promotion.] Love it and all the functions. The notifications using smart things is amazing.
Written by a customer while visiting Samsung US