Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
2
Poor mechanics
on June 18, 2025
Posted by: Reavyn
from Maryland
[This review was collected as part of a promotion.] I would leave a five star bc its an Absolutely wonderful with a variety of cooking.. however the motherboard doesn't last long.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Response from Samsung USBy SEA Care, June 19, 2025
We are here to assist you anytime, Reavyn. We want to speak with you directly to offer support and address any of your worries with your range's motherboard.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149649543, to help our team locate your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149649543, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
3
Worked Well Until...
on June 21, 2025
Posted by: DDLL
[This review was collected as part of a promotion.] Works well, but the main "burner" is starting to have issues with regulating heat levels. Only has 2 settings, off or on at max temp. The other ones are still working well, but a bit disappointing as it has been less than a year since purchase.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy SEA Care, June 24, 2025
Hello there,
We are committed to enhancing the performance of your range's burner. Let's get this taken care of.
Please refer to the resources below to address the concerns of your range's burner. Please click the link and the hyperlinks for tips.
Samsung electric and induction cooktop temperature issues (See "Unable to increase or decrease the heat"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149711870, to help our team locate your information when you message us.
Have a great day.
-John
We are committed to enhancing the performance of your range's burner. Let's get this taken care of.
Please refer to the resources below to address the concerns of your range's burner. Please click the link and the hyperlinks for tips.
Samsung electric and induction cooktop temperature issues (See "Unable to increase or decrease the heat"):
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149711870, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on August 16, 2025
Posted by: CMoore
[This review was collected as part of a promotion.] Love it and all the functions. The notifications using smart things is amazing.
Written by a customer while visiting Samsung US
Customer Rating
2
Smart Things App does not work
on August 18, 2025
Posted by: Keaton
from Arlington, WA
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
5
Response from Samsung USBy Samsung Care, August 19, 2025
Hi Keaton,
It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information.
On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces.
This can happen for several reasons:
1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor.
2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks.
3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs.
Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app.
To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150422190 to help our team pull up your information.
Leo
It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information.
On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces.
This can happen for several reasons:
1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor.
2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks.
3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs.
Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app.
To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed:
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1150422190 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Oven!
on August 22, 2025
Posted by: Libra1016
from Cape Coral, FL
[This review was collected as part of a promotion.] Absolutely love this oven! Has all the bells and whistles! Bonus is the air fryer amazing! Fits perfectly and looks great. Easy to keep clean!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you
on September 4, 2025
Posted by: Noturredheadmama
from New york
[This review was collected as part of a promotion.] This range is perfect. I just cooked bacon airfryer style and it took same time my portable airfryer and it was evenly cooked. Amazing. My husbands favorite part he will never have to fix the clock again as it connects with my phone.. love thank you samsung you deserve 5 star all the way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad system
on September 7, 2025
Posted by: Badstove
Stove sucks. Air fryer doesn't work. Too hot or too cold. Takes forever to preheat
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 8, 2025
Greetings, We aim to ensure your range operates at its best. Let's get this taken care of. Please refer to the resources below to rectify your range's concerns. Click the links and hyperlinks for tips. The oven takes a long time to reach the set temperature: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
To set the oven to air fry mode, turn to pages 33-34 of the range's manual and page 54 to see the possible cause and solution when the oven temperature is too hot or too cold: https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150649319, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Cooktop
on September 8, 2025
Posted by: Terrie
from St. Louis
[This review was collected as part of a promotion.] Finger prints are very visible, I have not used the convection or the air fry settings yet. I wish the cooktop had some flakes of gray. I am construction cleaning it.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Written by a customer while visiting Samsung US