Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
4
Evenly cooks
on December 2, 2024
Posted by: Mkoum
[This review was collected as part of a promotion.] I bought this about 6 months ago. Great stove cooks evenly
Written by a customer while visiting Samsung US
Customer Rating
3
cooks well.
on December 4, 2024
Posted by: AnnaP
from Texas
[This review was collected as part of a promotion.] I bought this stove about a month ago. I expected it to be very similiar to my previous Samsung range, but the controls are confusing and there was NO manual to accompany the stove for instructions. The very small booklet that came with the stove suggested going to the Samsung web site and "printing" out the manual. It should have come with the stove as I have no way to print it. Overall, not as pleased with this samsung as I was my previous one.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, December 4, 2024
Hi Anna P,
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Good buy when on sale
on December 7, 2024
Posted by: John
from Clearwater, FL
[This review was collected as part of a promotion.] Bought this Samsung Range about a month ago.
Pros: Priced very reasonably for its features. SmartThings enabled is very convenient for wireless control and notifications on your TV. Airfrying works surprisingly well.
Cons: changing from one cook mode to another can be frustrating as it tends to force you to wait until the temperature drops before you can select another mode. The numeric keypad doesn't always work with the first press. Under cabinet storage is minimal.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The quality is good and the price is good.
on December 13, 2024
Posted by: Gugsonlee
from Houston
[This review was collected as part of a promotion.] It is cheaper than the purpose. The firepower is good, too.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Smart controls are useless for the most part.
on December 25, 2024
Posted by: MRSHANE288
from Indiana
It's good but the need to physically press a button to use the smart features almost makes the smart features useless. It also lost connectivity the first day and required a reset. Has not reoccurred since. Overall I should have done more research and found something with more smart smart controls. Nothing like being told to go touch your oven to start it remotely. Pretty dumb though I understand sort of why. It does feel like it could have been done with some other safeguards in place like oh it's been on for 30 mins preheating the door hasn't opened turn it off. Instead they just lock the smart control behind being near or remembering to push a button after every use. Very stupid smart controls if I'm honest.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Care, December 26, 2024
Greetings!
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
2
Too loud
on December 27, 2024
Posted by: faulync
[This review was collected as part of a promotion.] Bottom drawer is too small. Timer jingle is too loud & too long. And yes, I know I can silence it, but then how will I know the food is ready? Other than that, it's fine.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Care, December 30, 2024
Hello,
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Broke in less than 6 months, no customer support
on December 27, 2024
Posted by: Lena Elimam
from Jacksonville Fl
I purchased this Samsung range on July 1st, 2024, and just a few months later, the touchscreen completely stopped responding. When I submitted a service ticket, the technician blamed the issue on a single roach allegedly found inside the pad. This is absurd since I have professional pest control in my home and take every precaution. Even if this were true, one insect shouldn’t destroy such an expensive appliance in such a short time. Clearly, this is a design flaw, as I’ve since heard from others with similar issues. Samsung needs to step up and take accountability for selling unreliable products. I’ve been forced to eat out daily because my oven is unusable. Extremely disappointed and will not purchase Samsung appliances again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 31, 2024
Hi Lena Elimam,
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
It must be frustrating to deal with this, especially after taking good care of your appliance. Let us help you out.
I have shared the user manual link of this model below. Please visit the link and turn to page 58 for steps to take.
https://downloadcenter.samsung.com/content/UM/202409/20240924150337278/O_IB_FULL_NE5000A_NE63_6511_AA_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148044991 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Good oven for the price
on January 2, 2025
Posted by: Courtgirl3
[This review was collected as part of a promotion.] Bought this on sale and have been happy with it so far. The oven works great, however the cook top has some issues. The biggest eye has a known sensor issue so it's hard to cook on it because it goes from cold to burning everything in seconds and not turning down. Other than that, it's a great oven for the price.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
5
Written by a customer while visiting Samsung US