Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
So pleased!
on October 15, 2024
Posted by: gibiss
[This review was collected as part of a promotion.] I can honestly say I am beyond pleased with our new stove. I had some concerns at first with its design since it has the knobs on the front of the stove. I have a young child in the home and was afraid he would mess with it or turn it on but the pinch and twist knobs have done wonders and are so far, my favorite safety feature of the stove. Its very user friendly and has a multitude of settings for me to choose from when I'm cooking.
I like the overall aesthetic of the stove and it fits into our kitchen design pretty well too, which is a bonus! Its design is simple and a bit modern. It doesn't have the raised back piece most stoves have and instead the oven ventilation is to the back on top. It doesn't get hot spots on the corners while I cook and I really like have it being designed this way makes it flush with my counter top. It makes my life easier when cleaning.
It isn't induction, it's electric, but it has the hot surface sensor clearly displayed which helps my children know not to be near the stove while I'm cooking if the cook top is still hot. The very first time we cooked with it my children wanted to try it out. They accidentally made a mess while cooking and it was very easy to clean. Safety and convenience are a big deal for me in my busy life.
I was able to set the stove up on the Smart Things app. I can't star or preheat the stove unless I'm home obviously (that wouldnt be safe) but being able to set up the cook time, type, and temp from wherever I am be it out running errands or at work and calling home to have my teenage son simply press the button to start it so it's preheated before I get home has been wonderful!
The express burner for boiling works wonders. I had a lot of water boiling within 6 minutes and it would have taken double or triple the time on my old stove! It has been a great addition for our household and we have been beyond pleased with its performance!
I have a hard time making puchases. I over think all the details and worry I will suffer from buyers remorse but with this stove I can say I haven't regretted it one bit. I look forward to cooking many meals with it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Poor quality
on October 23, 2024
Posted by: Burnt out
from Canton ohio
The burner stays on high all the time, fixed once and broke again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 24, 2024
Hi there,
Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair.
To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings.
To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147624292) to help our team gather your information.
Have a great day.
^Charles
Thank you for sharing your experience with the Samsung NE63A6511SS range. Sticking a burner on high can be frustrating, especially after a previous repair.
To address this, you may want to refer to the "About surface cooking" section in your user manual, starting on page 22 and continuing through page 25. This section guides adjusting and troubleshooting the burner settings.
To help improve the issues with your washer, please follow the link and hyperlinks for further details and instructions.
Samsung electric and induction cooktop temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Manual link: [NE63A6511SS User Manual]https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147624292) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on October 28, 2024
Posted by: YHar
from GA
[This review was collected as part of a promotion.] I bought this about 9 months ago. Love it! Only issue is cleaning the stovetop.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wi-Fi connection is great.
on October 28, 2024
Posted by: kwit
[This review was collected as part of a promotion.] I bought this for my daughter's housewarming gift, she is very satisfied and will be adding more Samsung products. The Wi-Fi feature is very good.
Written by a customer while visiting Samsung US
Customer Rating
4
cooks good and heats quick
on October 28, 2024
Posted by: HArryO
from Rochester NY
[This review was collected as part of a promotion.] Very nice looking range. Heats up fast and cooks good. The glass can stain and scratch easily. Avoid boil overs.The stove is not that heavy and very tinny.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
very happy with the convection and air features
on October 28, 2024
Posted by: Maverick
[This review was collected as part of a promotion.] We had this range for 3 months, What a great product.
Written by a customer while visiting Samsung US
Customer Rating
3
It's a Samsung.
on November 22, 2024
Posted by: J n N T
Have no complaints so far but haven't used it much. However being "smart", it doesn't track energy usage like my other Samsung products. The fridge does, microwave does, our 85"TV does, my washer does. However my gas dryer does not either.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Hi There,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features and looks good
on November 22, 2024
Posted by: Geno
from Lampasas Tx
[This review was collected as part of a promotion.] This range came with my new home and so far it’s been a very good, I have not used many of its features but plan on doing so soon. It cooks evenly and quickly if needed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US