Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.5
(1,205 Reviews)
Rating breakdown 1,205 reviews
5 Stars
910
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
783 out of
864)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Sleek and MULTI-Functional
on May 29, 2024
Posted by: MVPatrick
from Conover
[This review was collected as part of a promotion.] This range looked beautiful online, but seeing it live is an entirely different experience. It is gorgeous. The white panels and handles give it an ultra-modern look and contrast with the black glass making it truly unique. This is our first slide-in range and it fit perfectly into the space left by our old free-standing range.
The control panel is easy to use and all of the functions are readily available. I connected it to the Smart Things app with ease. I love the feature that it can pull in the date and time automatically. What a help this will be after a power outage or time-change.
The control panel is easy to use and all of the functions are readily available. I connected it to the Smart Things app with ease. I love the feature that it can pull in the date and time automatically. What a help this will be after a power outage or time-change.
Let's start at the top. The glass is easier to clean than other glass tops I have had. The burners turn on with push-in buttons on the control pad. This is a great feature for those who have little ones at home. The burners heat up fast and cool down relatively quickly. The choices of burner size make the stovetop very user friendly. Simply use the burner size that suits your pan. The only downside that I might recommend a change in a future model would be to put the hot burner warning light on the front panel so you can see it from across the room.
Let's head into the oven. It's is HUGE. There are two oven racks and multiple levels to place them. An air fry basket is included, but it is highly recommended to place a large sheet pan underneath it to catch grease.
The many functions of the oven make it literally the most versatile oven on the market. Convection vegetable! Just wow. That option perfectly roasted fingerling potatoes for me. I haven't tried the proof function, but that alone sold me on this range.
The gentle beep to alert you when oven temperature is reached or when your set time is finished is a vast improvement over the annoying bray of my last range's beeper.
I have already made an incredible blueberry cake that proved the perfection of this oven's baking capability. The oven held the temperature perfectly throughout the baking process and the bake was even and thorough.
I have been impressed with every aspect of this range. It was designed with the home cook in mind, but with added touches that would be useful to a trained chef.
This range also has two different cleaning functions: self-clean and steam clean. Using them will allow you to keep this oven in good condition for years to come.
I highly recommend this stylish, multi-function range!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Modern Electric Range with the features you want!
on May 29, 2024
Posted by: JPfeifer1
from LOVELAND
[This review was collected as part of a promotion.] This was such an upgrade from a similar but less featured electric range. Has a more modern sleek appearance that is pleasing, however it's the features and performance that really made the difference and is a real joy to use.
Let's start with the cooktop. Clearly marked, has the usual hot surface indicator and being a sleek glass surface is easy to clean, and the precision knobs make setting your desired options or temperature a breeze (and added safety as you can't accidentally knock a knob and turn on an element). Express boil is exactly what is says, it boils and it does it faster! A family friend came over and wanted to make some pasta, and they remarked that the water was boiling so much faster than their own range at home!
Then the oven. So easy to use, plenty of space and packed with options like air fry and air souse vide it's really just a pleasure to plan cooking. Even for quick little things like some chicken nuggets for the kids this is great they come out crispy all the way around instead of soggy on the bottom thanks to the included mesh rack that came with the oven! The fact that is has a steam cleaning option is perfect - it's easier on you and the oven itself and is my preferred method of cleaning.
Then the connectivity with SmartThings - is it useful? YES! From setting up a cooking mode from your phone for one touch start on the oven for your recipe, to monitoring status it was easy to set up in under two minutes. Big plus - you can check the status of the cooktop from anywhere! No more, "Did I leave something on the stove? Did I leave it on?" and you can set up burner notifications so you know when a cook-top element has been turned on if you have older children for example. Offers a bit of peace of mind.
Conclusion, this is a fantastic electric range with a ton of versatility and options, all in a sleek and modern looking form factor.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Above and beyond
on May 30, 2024
Posted by: aly3
[This review was collected as part of a promotion.] Received so much feedback about my new stove and I can't help but brag myself. smart appliances bring so much more to the table with multiple settings making dinner with a larger variety of course. I took on the challenge to cook a full brisket for 6hours which I would never do with my regular stove. Clicked on roast setting at 260 degrees and wow. The taste was incredible the house smelled good. Afterwards we did a auto self cleaning to get rid of the pain of using chemicals on the stove. Smart app applications connects with my phone to let me know updates. This is overall great to have and look forward to future baking/cooking.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
Great stove—but hot spots!
on June 15, 2024
Posted by: C Dearth
from Charleston, SC
We just bought this stove this week. The cooktop is great, and we love all the features, including the app! One issue is that when we air fry, the left side of the oven seems to be hotter than the right side. The left side of the tray came out burned but the middle isn’t quite crispy and the right side is starting to burn on the very edge but nothing like the left side. Not sure why there are hot spots in a brand new oven…
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Care, June 17, 2024
Hello,
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand how you feel about the oven's cooking performance. Let us help.
Here is a link with troubleshooting steps when the food doesn't cook evenly.
The oven does not cook well:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well
You may also check page 52 of the user manual for other suggested actions when the oven doesn't bake/roast properly.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147244409) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Works well for what I can figure out on my own
on June 15, 2024
Posted by: KB000
from Washington PA
I assume if I had wifi at my house I could use the app, but since I don't, an actual manual on how to use some of the ovens awesome features would really be helpful. What I have been able to figure out on my own has worked well though.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on July 2, 2024
Posted by: Jdazox
from Felton, DE
[This review was collected as part of a promotion.] This range is so beautiful! We got this about a month ago and it’s amazing! I love being able to lock the door especially with having littles around and I also love that the nobs lock as well. I think the app is a very cool feature since I can control the oven directly from my phone. I love having the air fry option for when I have to cook a larger quantity and can’t use my small one. I also love how many different options and settings there are!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's a very easy to operate.
on July 3, 2024
Posted by: Tookie
[This review was collected as part of a promotion.] I bought this item a few weeks ago, and so far it's great.
Written by a customer while visiting Samsung US
Customer Rating
3
Stove top n oven
on July 3, 2024
Posted by: Cinkitten
[This review was collected as part of a promotion.] Stove top could heat up faster. Hard to set timer for anything. Air fryer takes along time to cool after using. The stove top is hard to keep shiny clean .
I would recommend this to a friend!
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Rainly, Samsung Care, July 4, 2024
Greetings,
We appreciate you sharing your overall experience with your Samsung range. We are here to help.
I've included a link below for the steps if the cooktop has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here's a link for some tips on how to clean the electric cooktop. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the links above, please see the model's user manual link below for the steps to set the timer on page 28.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147297792, which will help our team pull up your information.
^Rainly
We appreciate you sharing your overall experience with your Samsung range. We are here to help.
I've included a link below for the steps if the cooktop has a temperature issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Also, here's a link for some tips on how to clean the electric cooktop. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/answer/ANS00060833/
In addition to the links above, please see the model's user manual link below for the steps to set the timer on page 28.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147297792, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US