Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.5
(1,205 Reviews)
Rating breakdown 1,205 reviews
5 Stars
910
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
783 out of
864)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
3
Not as good as I was hoping.
on September 5, 2023
Posted by: N0tSure64
[This review was collected as part of a promotion.] Not as good as I was hoping. The top started to get marks on it right away. At first I thought it was stains and I tried to scrub it off and then I realized the material the top is made of was actually chipping and scaring. Another problem I have is that I can't heat anything in the oven at 400 degrees or higher because the oven will lock. It also locks at random times. This is very annoying and has caused things to burn because it won't unlock until the temperature in the oven cools down to below 400 degrees. Not happy at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 12, 2023
Hello,
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Refrigerator
on September 6, 2023
Posted by: Fridge
[This review was collected as part of a promotion.] Looks great in my kitchen Works fine reasonably priced
Features
4
Performance
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great oven with only good qualities
on September 6, 2023
Posted by: Bluevmax92
from Cincinnati, Oh
[This review was collected as part of a promotion.] I purchased this because the house I moved into had an oven with a convection blower motor broken. I replaced it and it didn't fix it so I made this purchase. This is a semi-smart oven that connects to your phone via the smartthings app but i can't start the oven remotely. If it's possible, I haven't figured out how to do it and I'm pretty tech savvy.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of features
on September 6, 2023
Posted by: Jamie
from Indianapolis,Indiana
[This review was collected as part of a promotion.] Happy I bought this when I did! I love it and all of the features!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great cooktop surface
on September 7, 2023
Posted by: tkslucky
from Ocala, Florida
[This review was collected as part of a promotion.] We have been using this for the past 3 months and are very happy with it. The burners heat up quickly and the warming burner comes in handy on occasion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not flashy but does the job!
on September 11, 2023
Posted by: Redhead7608
from Virginia
[This review was collected as part of a promotion.] We replaced a 30 year old Whirlpool stove that we loved but it was starting to have some issues with burner heat and such, so we got this one. Outside of learning how sensitive the buttons are, it's a great stove. Haven't used the air fryer setting yet so can't comment on that, but I can say that I don't care for the fact you can't adjust the warm setting on the oven. Although that's not a dealbreaker. It's a decent stove for the price.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
The airfyer is great too use very nice option
on September 18, 2023
Posted by: Paul
from Gahanna Ohio
[This review was collected as part of a promotion.] I brought this a while back but am very happy how it preforms. I wish it Easter to set the time on the stove top without using my phone
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Features ✔️
on September 18, 2023
Posted by: Broo
from FL
[This review was collected as part of a promotion.] My mom bought for me doe the new house we bought and I have had to have it worked on once already but other then that I love the way it cooks things over a traditional oven.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US