Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.5
(1,205 Reviews)
Rating breakdown 1,205 reviews
5 Stars
910
4 Stars
172
3 Stars
46
2 Stars
29
1 Star
48
91%of customers recommend this product.
(
783 out of
864)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
4
Excellent value.
on September 5, 2023
Posted by: Photokina3
[This review was collected as part of a promotion.] I have had this for a few months now. I am happy, but some of the settings are hard to make. I have trouble controlling it from my Samsung smart phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Becky
on September 5, 2023
Posted by: Becky
from Chandler, TX
[This review was collected as part of a promotion.] It works really good. I can start the oven and it is ready when I get home. That is awesome.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
A good balance of features and esthetics
on September 5, 2023
Posted by: Govn8r
[This review was collected as part of a promotion.] I've had this range for just over 1 year now and am happy with the purchase. You lose a little storage if you use the warming drawer for this purpose, but the added cooking space is well worth the trade off. We use the convection setting for just about everything and it really makes a difference.
Written by a customer while visiting Samsung US
Customer Rating
3
Works well for us…
on September 5, 2023
Posted by: Aaron
[This review was collected as part of a promotion.] Have owned this range for 18+ months and it works just fine. If I could figure out how to set the clock, I could give a better (5 star) rating.
Response from Samsung USBy Chrystel, SEA Care, September 7, 2023
We appreciate you notifying us about the clock feature. Let's help you set the clock, Aaron.
I have shared the manual for instructions on setting the clock correctly. Kindly turn to page 29 for your reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255812, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual for instructions on setting the clock correctly. Kindly turn to page 29 for your reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255812, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Love the many features like air fryer and grill.
on September 5, 2023
Posted by: Ejean
[This review was collected as part of a promotion.] I’m very happy with my new range.the only downside to it is that the surface got scratch very easily.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on September 5, 2023
Posted by: Mimi
from Ky
[This review was collected as part of a promotion.] I bought this product a couple months ago and haven’t had any issues. Great product.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice but tough to clean top.
on September 5, 2023
Posted by: MarktheBigDog
[This review was collected as part of a promotion.] Had this range for a year and, for an electric, it works well. Burners heat fast, convection oven and air fry features are great. Top, though like all these crap glass-topped electric ranges, is tough to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Some Flaws
on September 5, 2023
Posted by: BamBam
from Tampa
[This review was collected as part of a promotion.] Takes a while for the oven to heat up. There is no back lighting on control panel which I dislike the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
The experience is not what we want for our customers. Let's help you out with the oven temperature, BamBam.
To help you increase the oven's temperature functionality, kindly visit the recommended link below.
The oven takes a long time to reach the set temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260544, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US