Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,011 Reviews)
Rating breakdown 1,011 reviews
5 Stars
772
4 Stars
150
3 Stars
38
2 Stars
18
1 Star
33
92%of customers recommend this product.
(
675 out of
732)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
5
Joy of cooking
on November 23, 2024
Posted by: Retired
from Holmen, WI
[This review was collected as part of a promotion.] The range was in the new home when I purchased it, and although I had never used an electric range before, it was exceptionally easy to get used to and the great features make cooking a real joy. I'm exceptionally happy with it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Stove you want
on November 24, 2024
Posted by: Range
from McAllen,Tx
[This review was collected as part of a promotion.] Absolutely in love with my new stove all the features have been amazing and so convenient. It’s a must have
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features easy to use
on November 25, 2024
Posted by: 2cole4u
from Pike Road AL
[This review was collected as part of a promotion.] Was in need of a stove, great price easy ro order online
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great stove
on November 26, 2024
Posted by: Tiff
[This review was collected as part of a promotion.] bought this stove because my dad had one and said it be the best stove i would ever own and im shocked becuase i love it and its even got a air fryer setting on it for me to air fry and bake things that I want
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on November 26, 2024
Posted by: Becky
[This review was collected as part of a promotion.] Love this stove !!! All the things it does is just so Amazing
Written by a customer while visiting Samsung US
Customer Rating
4
Evenly cooks
on December 2, 2024
Posted by: Mkoum
[This review was collected as part of a promotion.] I bought this about 6 months ago. Great stove cooks evenly
Written by a customer while visiting Samsung US
Customer Rating
3
cooks well.
on December 4, 2024
Posted by: AnnaP
from Texas
[This review was collected as part of a promotion.] I bought this stove about a month ago. I expected it to be very similiar to my previous Samsung range, but the controls are confusing and there was NO manual to accompany the stove for instructions. The very small booklet that came with the stove suggested going to the Samsung web site and "printing" out the manual. It should have come with the stove as I have no way to print it. Overall, not as pleased with this samsung as I was my previous one.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Care, December 4, 2024
Hi Anna P,
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
It sounds really frustrating to have purchased a new stove expecting a seamless experience, only to face confusion with the controls and the lack of a physical manual. We are here to help and provide context.
There are several reasons why companies like us Samsung (and many others) no longer include a physical or hard-copy user manual with their appliances:
1. Environmental Concerns: Printing and packaging physical manuals require paper, ink, and other resources that contribute to waste.
2. Easier Updates: Digital manuals can be updated easily, ensuring that the most current information is always available. This is especially helpful when there are new features, or troubleshooting tips that need to be shared quickly.
3. No Obsolescence: Printed manuals can become outdated or lost over time, while digital versions can be continually updated without worrying about old, printed versions in circulation.
4. Consumer Preferences: Many users prefer digital access to manuals because they can quickly search for specific topics, save the manuals for later reference, and even access them on their smartphones or computers.
While some might miss the physical copy, the majority find digital versions to be just as useful, if not more so. You need not print the copy, you can save a digital copy to your handheld device or computer. I have shared this model's user manual link below for your reference.
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147826806 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Good buy when on sale
on December 7, 2024
Posted by: John
from Clearwater, FL
[This review was collected as part of a promotion.] Bought this Samsung Range about a month ago.
Pros: Priced very reasonably for its features. SmartThings enabled is very convenient for wireless control and notifications on your TV. Airfrying works surprisingly well.
Cons: changing from one cook mode to another can be frustrating as it tends to force you to wait until the temperature drops before you can select another mode. The numeric keypad doesn't always work with the first press. Under cabinet storage is minimal.
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US