Customer reviews from Samsung US
Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Average customer rating
4.6
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
822
4 Stars
155
3 Stars
42
2 Stars
22
1 Star
39
91%of customers recommend this product.
(
718 out of
785)
Customer Reviews for Samsung - Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry, Convection+, and Griddle - Stainless Steel
Customer Rating
4
A good balance of features and esthetics
on September 5, 2023
Posted by: Govn8r
[This review was collected as part of a promotion.] I've had this range for just over 1 year now and am happy with the purchase. You lose a little storage if you use the warming drawer for this purpose, but the added cooking space is well worth the trade off. We use the convection setting for just about everything and it really makes a difference.
Written by a customer while visiting Samsung US
Customer Rating
3
Works well for us…
on September 5, 2023
Posted by: Aaron
[This review was collected as part of a promotion.] Have owned this range for 18+ months and it works just fine. If I could figure out how to set the clock, I could give a better (5 star) rating.
Response from Samsung USBy Chrystel, SEA Care, September 7, 2023
We appreciate you notifying us about the clock feature. Let's help you set the clock, Aaron.
I have shared the manual for instructions on setting the clock correctly. Kindly turn to page 29 for your reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255812, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual for instructions on setting the clock correctly. Kindly turn to page 29 for your reference.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146255812, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Love the many features like air fryer and grill.
on September 5, 2023
Posted by: Ejean
[This review was collected as part of a promotion.] I’m very happy with my new range.the only downside to it is that the surface got scratch very easily.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on September 5, 2023
Posted by: Mimi
from Ky
[This review was collected as part of a promotion.] I bought this product a couple months ago and haven’t had any issues. Great product.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice but tough to clean top.
on September 5, 2023
Posted by: MarktheBigDog
[This review was collected as part of a promotion.] Had this range for a year and, for an electric, it works well. Burners heat fast, convection oven and air fry features are great. Top, though like all these crap glass-topped electric ranges, is tough to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Some Flaws
on September 5, 2023
Posted by: BamBam
from Tampa
[This review was collected as part of a promotion.] Takes a while for the oven to heat up. There is no back lighting on control panel which I dislike the most.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, SEA Care, September 8, 2023
The experience is not what we want for our customers. Let's help you out with the oven temperature, BamBam.
To help you increase the oven's temperature functionality, kindly visit the recommended link below.
The oven takes a long time to reach the set temperature:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146260544, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I was hoping.
on September 5, 2023
Posted by: N0tSure64
[This review was collected as part of a promotion.] Not as good as I was hoping. The top started to get marks on it right away. At first I thought it was stains and I tried to scrub it off and then I realized the material the top is made of was actually chipping and scaring. Another problem I have is that I can't heat anything in the oven at 400 degrees or higher because the oven will lock. It also locks at random times. This is very annoying and has caused things to burn because it won't unlock until the temperature in the oven cools down to below 400 degrees. Not happy at all.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 12, 2023
Hello,
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
We know how critical it is to have a cooktop that looks nice and an oven that cooks appropriately. Let us help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
The first link below contains the troubleshooting steps when the oven is locked. The second link provides details on what to do if you cannot set the oven temperature above 288 degrees, which we suggest checking too.
Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Cannot set Samsung oven temperature above 288 degrees:
https://www.samsung.com/us/support/troubleshooting/TSG01110263/
You may also check page 40 of the user manual for more information about adjusting the oven temperature.
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146276358) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Refrigerator
on September 6, 2023
Posted by: Fridge
[This review was collected as part of a promotion.] Looks great in my kitchen Works fine reasonably priced
Features
4
Performance
4
Value
4
Written by a customer while visiting Samsung US