Customer reviews from https://www.asus.com
ASUS - Zenbook S 14 14" 3K OLED Touch Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Scandinavian White
Average customer rating
4.3
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
6
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
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1 out of
1)
Customer Reviews for ASUS - Zenbook S 14 14" 3K OLED Touch Laptop - Copilot+ PC - Intel Core Ultra 7 Series 2 with 32GB Memory - 1TB SSD - Scandinavian White
Posted by: JJ Sk
Frequency of use:Daily
Verified Purchase:Yes
I have been getting bsod’s during my first 30 days of ownership. I would avoid this laptop at this point.
Response from https://www.asus.comBy CLM, October 24, 2024
Dear JJ Sk,
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing BSOD.
Blue Screen of Death is usually related to a software corruption. To resolve the issue, please check if Windows, drivers and applications are up to date. Also, try running System Restore if a recent Windows update was installed and may have caused the BSOD. For helpful tips on how to recovery the system, please visit: https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing BSOD.
Blue Screen of Death is usually related to a software corruption. To resolve the issue, please check if Windows, drivers and applications are up to date. Also, try running System Restore if a recent Windows update was installed and may have caused the BSOD. For helpful tips on how to recovery the system, please visit: https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I will be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
