Customer reviews from turbotax.intuit.com
TurboTax - Basic 2024 Federal Only + E-file - Mac OS, Windows [Digital]
Average customer rating
4.2
(627 Reviews)
Rating breakdown 627 reviews
5 Stars
369
4 Stars
113
3 Stars
69
2 Stars
36
1 Star
40
Customer Reviews for TurboTax - Basic 2024 Federal Only + E-file - Mac OS, Windows [Digital]
Customer Rating
4
TurboTax not as friendly as in the past
on October 14, 2025
Posted by: Dan6423
from Virginia
Having used TurboTax for many years I have always been a fan.
This year however I was disappointed and had a hard time entering data, especially INT and DIV. I had to make three calls, which took forever to get through because of the stupid electronic questions asked. For example, trying to give the computer a letter "D", it kept coming back with "B" and one time dropped my connection. Anyway, after much wasted time I finally got to speak with a "human" and all three were TERRIFIC. Even your techs had a hard time trying to help me add INT and DIVs. This was definitely my worst experience using TurboTax and I may try something else next year. Why do you have to make a computer program so difficult to use when you had a super, easy to use program for many years.
This year however I was disappointed and had a hard time entering data, especially INT and DIV. I had to make three calls, which took forever to get through because of the stupid electronic questions asked. For example, trying to give the computer a letter "D", it kept coming back with "B" and one time dropped my connection. Anyway, after much wasted time I finally got to speak with a "human" and all three were TERRIFIC. Even your techs had a hard time trying to help me add INT and DIVs. This was definitely my worst experience using TurboTax and I may try something else next year. Why do you have to make a computer program so difficult to use when you had a super, easy to use program for many years.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax saves us on Tax Day!
on October 15, 2025
Posted by: from the Lady Bird
from TX
Very tedious tool, but easier than any other method.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turtletax
on October 20, 2025
Posted by: Carl9385
from TN
Conflicting &/or inaccurate information if able to find what your looking for
Written by a customer while visiting turbotax.intuit.com