Customer reviews from turbotax.intuit.com
TurboTax - Basic 2024 Federal Only + E-file - Mac OS, Windows [Digital]
Average customer rating
4.2
(617 Reviews)
Rating breakdown 617 reviews
5 Stars
365
4 Stars
110
3 Stars
66
2 Stars
36
1 Star
40
Customer Reviews for TurboTax - Basic 2024 Federal Only + E-file - Mac OS, Windows [Digital]
Customer Rating
2
Not liking the marketing in the program.
on March 24, 2025
Posted by: t4448
from Alaska
I've used Turbo tax for over 15 years and it is getting clunky and less friendly. I bought the pc installed program, I feel like I spent half of my time clicking through Turbo Tax trying to upsale services to me that I don't need or have already basically paid for in the price of the tax program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my choice for Tax Software
on March 25, 2025
Posted by: MarkAA55
I have used TurboTax for years and it is very familiar and easy to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not user friendly
on March 25, 2025
Posted by: buffaloajm
too repetitive in filling out return and confusing between desktop version and online version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Ok
on March 25, 2025
Posted by: RCL10
from Austin, Texas
I trust Turbo Tax results in the correct tax submission. The software, however, has been somewhat unreliable resulting in me having to reenter all the data after it lost all my original work before the online filing step. Navigating through the various steps is not always intuitive and caused me some frustration.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience.
on March 25, 2025
Posted by: MarshaD76
from New Braunfels, Texas
Easy to follow and input information with the prompts provided.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
prior years version much easier
on March 26, 2025
Posted by: Louisekat1968
from Dandridge, TN
didn't use tax experts. prior years more straight forward and easier io navigate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2024 Tax
on March 26, 2025
Posted by: Taxes2154
Our tax consultant today was very well informed and helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax has gone down hill
on March 26, 2025
Posted by: nemo100
When starting TT if an update is available you have to install it before proceeding. and it takes forever.
when loading a file the ap closes. then you restart it and try again and it works.
the investment income part is very strange to navigate.
you start with, e.g. interest.
it goes to a page with all your investment income payers
you pick a payer to review
then it goes to the screen where you pick payers for download or not
if you pick "skip import: it goes to the screen to pick intrest/dividends/sales/whatever
you pick interest again and it goes to a place to enter a new payer..
After update, it forgets information about RMDs and calculates tax with penalty as if no RMD taken.
when loading a file the ap closes. then you restart it and try again and it works.
the investment income part is very strange to navigate.
you start with, e.g. interest.
it goes to a page with all your investment income payers
you pick a payer to review
then it goes to the screen where you pick payers for download or not
if you pick "skip import: it goes to the screen to pick intrest/dividends/sales/whatever
you pick interest again and it goes to a place to enter a new payer..
After update, it forgets information about RMDs and calculates tax with penalty as if no RMD taken.
Written by a customer while visiting turbotax.intuit.com