Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
4
My first
on June 22, 2020
Posted by: Hunkity Munkity
from Rochester, NY
Gender:Male
I bought this about 10 months ago or so. Listed as a 4 rack unit, i received 3 didn't matter much at the time but I would like to have the 4th just in case. The first and second time used it the unit would not properly heat up...and then I figured it out. User error, I need to read the instructions. Anyway finally had to try again, 3rd times a charm. 8.5 lb pork butt - took 14 hours, wasn't fall off the bone so maybe another 2 hours, not sure as we were out of time. I do agree with the fact that the unit doesn't provide enough smoke by using the "Smoke" button just once, i needed to use it several times to keep it smoking, the problem with that is it runs up the temp and throws off the cook time. Could've been that 14 hours may have been enough and heating it up like that made tougher than I expected. Anyway a decent unit, i just recommended the Pit Boss units to a co-worker, I brought in some of the pork butt I smoked over the weekend and he enjoyed it so there ya go...
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 23, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Amazing smoker
on June 27, 2020
Posted by: PaulG
from Malvern, AR
Gender:Male
I've had this smoker for over 2 years, it has performed flawlessly. I keep it clean inside and out. I really like the glass door to keep an eye on meat. The temp control is spot on. I recent!y bought a KC Platinum combo and it has been flawless also. Keep those easy to use high quality cookers coming Pit Boss.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 28, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Was working great used 6 times now
on August 9, 2020
Posted by: Kyle_A
from Hillsdale MI
Gender:Male
Had my smoker little under a year now and it keeps popping when I set the time and temperature. I go through set it all up and hit set and it acts like it try’s to turn the element on and makes a pop noise and shuts off. Circuit board issue? Is this still under warranty?
I would recommend this to a friend!
Response from Pit Boss GrillsBy Pit Boss Customer Service, Pit Boss, August 9, 2020
Hi there, if your smoker was purchased after Sept 2018 you have a 5 year warranty. You would just need to register the unit on our website and then create a case there for the issue or give us a call. 877-942-2246 We would be happy to help you.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Design Flaw
on September 27, 2020
Posted by: Anonymous
from Keystone Heights, FL
Gender:Male
Good Overall Experience ...BUT! After Proper assembly, the door sagged and dragged on the lower unit. I tightened all hinge screws and ended up installing 2 thin flat washers on the hinge pins to correct this problem. Suggestion: PB needs to include these 2 small washers in the kit so that it would save the customer satisfaction and not have to "Hunt Down" washers the right size! Just a Suggestion guys!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, September 28, 2020
Hey there, that is not normal to experience with these smokers, if you can give us a call at 480-923-9630 we would love to help you out!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Operator error
on November 30, 2020
Posted by: HDave09
from Pa
Gender:Male
Had some problems with startup, contacted cust. support. She was great walked me through step by step.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, November 30, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great for small spaces
on December 24, 2020
Posted by: Kkmommy
from New Jersey
Gender:Female
Was a gift to me from my husband. I use it quite often. Love it putting the my first brisket on it after having it for 4 mos.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Awesome smoker and great customer service
on December 31, 2021
Posted by: Joeyb
from Jefferson NY
Gender:Male
I got this smoker as a Christmas gift. Unfortunately the door came dented. I called the customer service team at Pittboss and the covered it and I have a new door on the way! This is my first smoker and it's super easy to use. Took it out of the box, did the first time burn off, and started cooking. Great product!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Haley, Pit Boss Customer Service, January 3, 2022
We are so happy we were able to help get you a replacement door! We can't wait to see your first cook! Tag us on social media! (@pitbossgrills)
Enjoy your new smoker!
Enjoy your new smoker!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Awesome pellet Smoker
on July 7, 2023
Posted by: Redwings5050
from Clarksville TN
Gender:Male
Got this smoker for my retirement from my son Works Great I would definitely buy another I need a bigger one lol
I would recommend this to a friend!
Response from Pit Boss GrillsBy Ken, Customer Care, July 11, 2023
Thanks for the amazing review!
Written by a customer while visiting Pit Boss Grills