Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
69
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
3
Always has Issues it Seems
on December 23, 2023
Posted by: David Day
from Missouri
Gender:Male
I have three of the Vertical Pit Boss Smokers, Pro Series. One is an older model and I love it, no issues after years of use and Lord only knows how many smokes. I bought a second smoker that is this model and it takes forever to get to temp but once it finally does, it holds that temp good. I can live with that.
However the one I am leaving a review on is the latest I bought and I have had it about a year, I think I am being very generous with a 3 star rating. Them temp is totally inconsistent, if you want to smoke something at 230, you just have to play with it and see what mood it's in that day. You may end up with the setting on 190 or maybe on 280 to get a temp of 230. The only thing more aggravating than it's inconsistency is calling customer support. In the past, they have been wonderful but that seems to have changed for some reason.
I have called 4 times on this smoker, when I tell them what is happening they then proceed to ask me a lot of questions...asking what i just told them, they don't listen. Some give suggestions but of course none of those can be followed through while on the phone, others blame it on my startup process which is what Pit Boss has told me to do and works on the other two, and one even argued with me. All resulted in zero help at all. I just had an ignitor go out on it, I just ordered a replacement from EBay, just easier than dealing with customer service again from my last 4 experiences.
I cater a lot of meals with smoked meat and have all three smokers fired up at least a couple of times a month, often more. I am about to add another and I don't think it will be another Pit Boss, they have not been helpful on this last smoker at all. BTW, I have only had to call customer support 2 other times with the other smokers and like I said they were great, it's not like I am calling all of the time over little stuff.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Amazing Smoker! A+
on February 19, 2023
Posted by: Big Poppa Kane
from Miami, FL
Gender:Male
So far so good... no issues with heat or anything. I put foil paper inside to keep the clean up as easy as possible... Also, I always unplug if I am not using it... I have used it about 7 times inside of 3 months... I have done Ribs, Pork Leg, Deer Leg and a Brisket - taste and tenderness of meat was perfect, held the temp and gave it perfect smoke flavor.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Perfect fit
on July 20, 2023
Posted by: Breeze009
from South Point OH
Gender:Male
Bought this two months ago to complement my Lockhart to do bigger catering jobs, this smoker is a powerful smoker
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Super temperature control.
on August 7, 2024
Posted by: Tumble Weed
from South plains, West Texas
Gender:Male
I just bought this smoker 5 or 6 days ago. I smoked pork chops and Saint Lewis style rips Saturday and Saint Lewis style ribs a 2 pork loins Sunday.. Temperature controller kept the temperature with in 3 degrees of set point. My other pellet grill would have 15 degrees swings from set point and at times more. It is not a Pit Boss. I used the meat prob on Sunday for the pork loin and it worked perfectly. I did use a pellet smoke box Sunday for heavily smoked ribs. But, Saturdays rib were well smoked with a great smoke ring. I down loaded the app for the grill on my phone. Saturday I went to the liquor store, about 4 or 5 miles away. I was able to monitor the grill the whole time. I have been smoking on pellet grills around 4 years, and smoking on vertical off set log, charcoal grills for over 30 years. I can smoke with this new Pit Boss grill with the same flavor and half the work as the log smoker.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Pit Boss Customer Service, August 9, 2024
We're so glad you're loving the new Pit Boss; welcome to the family! Thanks for sharing your experience with the app, it sure makes those longer cooks easier.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Stay away
on November 18, 2023
Posted by: Fire hazard
from Texas
Gender:Male
Bottom door latch nearly impossible to latch, after use, powered down, went thru complete cycle, unplugged from power source & the pellets continued to burn all night the hopper...emptied remaining pellets & it continued to smoke for 6 hours for a total of 20 hours after power disconnected...hope to be able to return & get my money bac...completely disappointed in this product...
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Dissapointed
on December 21, 2020
Posted by: Nate H
from Indiana
Gender:Male
I bought this less than a month ago and the control panel has already died. I did call customer support and they are sending a new control panel. I was excited to make Christmas dinner with it, but the parts won't be here for 7-10 days. As my title states, extremely dissapointed.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Love the Smoker but the App ruins the experience
on October 8, 2023
Posted by: Lee7230
from Dallas, TX
Gender:Male
The smoker is great. We have loved everything we have cooked on it. The app on the other hand is horrible! Every time use the smoker I spend hours trying to get the app to work. Don’t waste your money on Pitt Boss. There are other, cheaper smokers that don’t have an app that work fine. Why pay extra for something that doesn’t work.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Not impressed
on August 6, 2024
Posted by: Peterbilt257
from Tennessee
Gender:Male
After having and using it for 6 months there’s nothing I could say good about it.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
We understand your frustration and appreciate you sharing your feedback. It’s important to us that our customers have a positive experience, and we’d like to make it right. Please reach out to our customer service team at (480) 923-9630 so we can assist you further.
Written by a customer while visiting Pit Boss Grills