Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
1
Dissapointed
on December 21, 2020
Posted by: Nate H
from Indiana
Gender:Male
I bought this less than a month ago and the control panel has already died. I did call customer support and they are sending a new control panel. I was excited to make Christmas dinner with it, but the parts won't be here for 7-10 days. As my title states, extremely dissapointed.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Love the Smoker but the App ruins the experience
on October 8, 2023
Posted by: Lee7230
from Dallas, TX
Gender:Male
The smoker is great. We have loved everything we have cooked on it. The app on the other hand is horrible! Every time use the smoker I spend hours trying to get the app to work. Don’t waste your money on Pitt Boss. There are other, cheaper smokers that don’t have an app that work fine. Why pay extra for something that doesn’t work.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Not impressed
on August 6, 2024
Posted by: Peterbilt257
from Tennessee
Gender:Male
After having and using it for 6 months there’s nothing I could say good about it.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
We understand your frustration and appreciate you sharing your feedback. It’s important to us that our customers have a positive experience, and we’d like to make it right. Please reach out to our customer service team at (480) 923-9630 so we can assist you further.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Not great
on December 19, 2023
Posted by: MommaK
from Bellevue, NE
Gender:Female
My husband and I have had high hopes for our smoker, but it has been nothing but trouble! We have owned it for just over a year and had issues from initial use. The thermometer has gone out twice now. The issues we had to begin with were fixed through the warranty, but now that it's been a little over a year, we are having huge issues again and it won't get up to temp. We really got a lemon and instead on sending a replacement, they kept just sending replacement parts, but the parts keep going bad still. I gave it 2 stars because when it does work properly, it's great, especially with the use of smoke tubes. However, it only worked right for a few smoking sessions before breaking again. I can't recommend this smoker.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Not Happy
on October 7, 2023
Posted by: SFC G
from Wisconsin
Gender:Male
Ok, here it goes, I bought this a month ago and cooked my first set of ribs. Now this make a decent outdoor oven but it will not maintain temperature. Ones it gets up to temperature it will hold it there for about 10-15 minutes and then drop 15-25 degrees. I had to keep raising the temperature to try and bring the cooking temp back up. This will not smoke the meet, now a lot of smoke comes out the top but no smoke stays in the box. I tried my next set of ribs tonight and still no Smokey ribs. I’m highly disappointed in this machine and not what I was looking for in a smoker. I like to cook and come up with new ways of cooking but every thing I have done with this smoker I could do in the oven. To me this machine was a waste of money and I’m glad I didn’t have it for our military family day. I do not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
How well it cooks
on August 12, 2024
Posted by: Silver Smoker
from Denver Colorado
Gender:Male
I bought my first electric wood chip smoker a while back for my first smoker. Really happy with the purchase. back
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Works perfectly!
on April 27, 2020
Posted by: Delmrrrr
from Wesley Chapel, FL
Gender:Male
I have had this in Colorado for a few months, but weather kept me from really using it. After moving to Florida a few months ago, I've been on it quite a bit. Simply love it! I've always wanted an easy-to-use smoker that didn't take up alot of space. This smoker fits the bill. Everything I make in it turns out amazing. Mostly a rib guy, but looking forward to some fresh fish smoking out here. I highly recommend.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, April 28, 2020
We're happy to live up to your expectations, and thanks for the review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Pit Boss 3 series smoker electric smoker
on May 20, 2020
Posted by: Living a Dream
from Lake Barkley,Ky
Gender:Male
I bought this smoker just after Christmas of last year. I have used it almost every weekend and cant say enough good things about it and the job it does. The temp may may struggle to get to 400 but I never smoke over 250 anyway so no issue. Quality and price and will buy another one for my lake house.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, May 20, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills