Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
5
Love this!
on November 18, 2024
Posted by: David T
So excited about our new smoker. A wonderful gift from my daughters family
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
So far so good
on December 7, 2024
Posted by: Zack J
Only used it a couple of times so far. Easy to assemble and operate
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Boss Brisket
on December 20, 2024
Posted by: Roberto P
Just on time for the holidays i bbq brisket and ribs and came out juice 😋 and tender
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Unsure/confused
on April 23, 2025
Posted by: Thomas R
Very confused. Trying to do "Burn Off" but the temperature will not get above 250°. Do I need to put wood pellets in for the Burn Off?
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 26, 2025
Hey Thomas, correct, this unit relies on wood pellets to heat up the unit and a lack of can cause error codes. If you need assistance or help with your burn off, feel free to contact our CARE Team at (480) 923 9630, we'll make sure you're cookin' confidently!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Terrible quality even after multiple replacements
on October 22, 2023
Posted by: Dain Bramaged
from Waxhaw North Carolina
Gender:Male
I purchased this vertical smoker earlier this year. I noticed that cooking recipes were wildly off for duration. I set up 3 different thermometers for inside the smoker. The smoker controls always read much hotter than any other thermometer. When the Pit boss thought it was 225, it was really 190. When the bit boss thought it was 300, it was really 250. All of my thermometers except the pit boss built in thermometer were reading within 3 degrees of each other. I have replaced the temp probe and the control panel. Pit Boss, make this right for me! This is a flagship model for you and the temperature control is terrible. Also, customer support had no instructions for replacing this model's control panel.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Good, not GREAT
on November 7, 2023
Posted by: 20Brett17
from Lincoln, Ne
Gender:Male
Purchased the pro series 4 about a year and a half ago. Temp is way off, internal thermometer and keep the front glass clean fixes that. Main issue with this smoker is the door has NEVER sealed properly from the day I bought it! I've taken the door off, regung it tried to adjust the hinges, all with no luck. It still works pretty good but I'm losing a ton of smoke around the door. When this one has finished its life with our family, probably wouldn't buy another pitboss
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Great Grill where's the covers for this grill
on April 7, 2023
Posted by: wayneo
from Pinetop, Arizona
Gender:Male
i love this grill when are you going to get the covers for this pellet grill or are you even going to make one? i payed a lot of money for this grill thinking i could buy a nice cover for my investment. nobody can give me an answer about the covers.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Piece of S@#T
on April 22, 2024
Posted by: Pit Master 25
from Colorado
Gender:Male
Nothing but problems. After a year the fan error message. Updating problems for months. Can't talk to anyone. If you need a problem buy this overpriced chest smoker.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills