Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
69
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
1
Never works, repaired 4 times now
on August 12, 2024
Posted by: Jasonfedup
from Janesville, WI
Gender:Male
Bought new from a sporting good store in November of 2023. Worked well for one month then it shorted out. Since then I have replaced the control board 3 times and the heating element 4 times. They always send new parts. However, smoker will work once after each repair and then randomly it will trip my GFI in my garage as soon as it is plugged in. I have ruined over $75 in meat when I tried to smoke something over night and the smoker malfunctioned. Do not buy this product, and avoid this company. They refuse to make it right for a junk product. They actually accused me of having the wrong operating manual and blamed the store I purchased it from. Like they sneak in at night and play switch-a-roo with the manuals in the packaged boxes.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
We’re truly sorry to hear about the challenges you’ve been facing with your Pit Boss smoker. We understand how frustrating it can be when a product doesn't work as expected, especially after multiple repairs. Your experience doesn’t reflect the standard we strive for, and we deeply apologize for the inconvenience.
To resolve this, please reach out to our Customer Care Team at (480) 923-9630 so we can address the issue and assist with the next steps.
To resolve this, please reach out to our Customer Care Team at (480) 923-9630 so we can address the issue and assist with the next steps.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Been working great for years.
on August 23, 2024
Posted by: Cybercowboy
from San Antonio Texas
Gender:Male
I bought this when it first came out. I liked it over series 3 because the computer is not on the bottom of the unit like the series 3 where all the grease drips to. Plus the pot is easy remove and clean. No more vacuuming. Make sure to clean out the pot after each use. I made the mistake of not cleaning it and burned up the auger motor assembly when the hopper started smoking. Fortunately I know how to fix things. I ordered the parts from online and had it back up and running in under 2 weeks. It has been working wonderfully for well over 3 years now.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Pit Boss Customer Service, September 4, 2024
Thanks for the review, Pitmaster! Here's to another 3 years of great BBQ!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Just do It!
on September 14, 2024
Posted by: MPN42
from Atascocita, TX
I've had mine for 6 months now, smoked several briskets, pork butts, and chickens. It gives a smoke ring as good as any offset. The instructions say to unplug it when not in use. So just follow the instruction manual. Mine came with a crushed corner on the door. I called cust. support and had a new door in 3 days. don't believe all the negative crap you see on this smoker as most of it is paid for negative reviews from competitors.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Loved it until it caught on fire
on September 22, 2024
Posted by: JC87
from Fayetteville North Carolina
Gender:Male
I had this thing for almost 2 years and it was a great smoker. I smoked about once a month. 3 days ago I was smoking lamb chops in a cast iron pan and I noticed a flame at the bottom of the unit and the pellets had piled up and clogged the auger. It took two fire extinguishers to get the fire out. I really enjoyed this smoker and I had previously done overnight smokes. I am so thankful it didnt catch my house on fire.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 14, 2025
Hey JC87, we'd love to take a deeper look at your case and ensure you're smokin' confidently. Please call our CARE Team at (480) 923 9630 when you're near the grill. We can register, troubleshoot, and see how best we can assist!
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Dangerous
on September 23, 2024
Posted by: Chadwick
from Houston
Gender:Male
This weekend the auger malfunction and caused a back burn into the hopper catching the whole smoker on fire…Destroyed the smoker
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 14, 2025
Hey Chadwick, thank you for sharing your feedback. We understand that's extremely concerning! Smoke or fire to the back of the hopper can be caused by either compromised fuel or a lack of airflow through out the unit. We'd love to investigate this further through our CARE Team at (480) 923 9630. We can register, troubleshoot, and ensure you're cookin' confidently!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great Smoker!
on October 28, 2024
Posted by: Christy C
How many blondes does it take to use this smoker?
So far...just one! It is that easy! If I can do it, anyone can be the best bbq pit master around! Thanks Pit Boss!
So far...just one! It is that easy! If I can do it, anyone can be the best bbq pit master around! Thanks Pit Boss!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
More spare screws
on November 1, 2024
Posted by: Ron L
Great product need a few extra screws in case you drop one
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
So far so good.
on November 11, 2024
Posted by: James L
Had my first smoke the day I purchased the smoker. Everything came out great! Looking forward to more.
Written by a customer while visiting Pit Boss Grills