Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
71
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
46 out of
75)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
2
Maybe I received a bum smoker
on November 26, 2023
Posted by: ldr916
from Texas
Gender:Male
The door and door latch mounting holes are not placed in the right location. Door doesn’t seal very good. With the door latched, I can see into the smoker. Small dents on the top and the door.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Easy to use, great connectivity to smoke from afar
on January 5, 2024
Posted by: Ndoll
from Sussex, WI
Gender:Male
Purchased this smoker in fall of 2023 after a terrible experience with Masterbuilt and their lack of support. The smoker quickly connected via bluetooth and wifi allowing me to easily control the unit from inside with our cool falls and cold winters in Wisconsin. Smoked turkeys at thanksgiving and some salmon prior to that. I have found the temperature to be very consistent and meat probe accurate. Two things I have noticed are I haven't been able to form bark on my recent pork shoulders, now thinking about it the turkey wasn't as dark as previous smoker experiences either. Also the cleanout of pellets to change wood flavors is not the easiest, the rear door allow most out but there is still some thats harder to remove but can be removed with a shop vac after removing the guards in the hopper. These last 2 reasons are the only reason I dropped it to 4 star instead of 5.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
More spare screws
on November 1, 2024
Posted by: Ron L
Great product need a few extra screws in case you drop one
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Outstanding Customer Service
on October 26, 2019
Posted by: Yorkdude
from Kansas
Gender:Male
I have had it for about a year and worked great until just recently when the temp fluctuations became very erratic. Tech. Support is superb, sent the sensor immediately and it will go in today. My only regret is that I didn’t buy the 5 series. Makes phenomenal jerky and bacon.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Excellent Design
on February 20, 2024
Posted by: Fastmule
from West Virginia
Gender:Male
I bought this after using a smoker for the last 7 years, first time trying Pitboss and it’s legit. Very happy with this purchase it holds temps extremely well, even when it’s 30 degrees outside. Would buy again in a minute. The interior and exterior lights are a nice bonus feature!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Love my smoker!
on April 3, 2024
Posted by: RaOsirus
from Dallas, Texas
Gender:Male
Just bought my smoker a week ago, and I love the VST feature. I upgraded from the Austin XL Onyx edition. I bought it with the cover but the cover was for the smaller vertical smoker. I returned it and bought the right size cover. Having trouble connecting to the app, but PB says they are working on it. Hope it connects soon.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Wi-Fi and BT connection
on July 14, 2024
Posted by: Reddd
from Oklahoma City OK
Gender:Male
Live everything about this smoker except the BT and WiFi connections are terrible. My phone has full bar connection to WiFi but the smoker won’t stay connected for some reason. Part of the reason I bought this was for the app connection and not to walk out there all the time to check the smoker. Why is the connection having so many issues staying connected? Is this a common issue with this smoker?
Of WiFi and BT would stay connected, this would be a 5 star review, hands down!
Of WiFi and BT would stay connected, this would be a 5 star review, hands down!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Junk!! Don't buy this smoker!!!
on July 28, 2024
Posted by: Joey1964
from Texas
Gender:Male
This smoker has been a huge waste of money. Worked well first 2 smoking sessions, then last 10 smokes it has failed every time. I get constant pellet errors. I use Pitboss pellets bit get pellet error the entire time I try to smoke.
I would look at a different brand of smoker all together.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills