Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
4
Easy to use, great connectivity to smoke from afar
on January 5, 2024
Posted by: Ndoll
from Sussex, WI
Gender:Male
Purchased this smoker in fall of 2023 after a terrible experience with Masterbuilt and their lack of support. The smoker quickly connected via bluetooth and wifi allowing me to easily control the unit from inside with our cool falls and cold winters in Wisconsin. Smoked turkeys at thanksgiving and some salmon prior to that. I have found the temperature to be very consistent and meat probe accurate. Two things I have noticed are I haven't been able to form bark on my recent pork shoulders, now thinking about it the turkey wasn't as dark as previous smoker experiences either. Also the cleanout of pellets to change wood flavors is not the easiest, the rear door allow most out but there is still some thats harder to remove but can be removed with a shop vac after removing the guards in the hopper. These last 2 reasons are the only reason I dropped it to 4 star instead of 5.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Outstanding Customer Service
on October 26, 2019
Posted by: Yorkdude
from Kansas
Gender:Male
I have had it for about a year and worked great until just recently when the temp fluctuations became very erratic. Tech. Support is superb, sent the sensor immediately and it will go in today. My only regret is that I didn’t buy the 5 series. Makes phenomenal jerky and bacon.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Excellent Design
on February 20, 2024
Posted by: Fastmule
from West Virginia
Gender:Male
I bought this after using a smoker for the last 7 years, first time trying Pitboss and it’s legit. Very happy with this purchase it holds temps extremely well, even when it’s 30 degrees outside. Would buy again in a minute. The interior and exterior lights are a nice bonus feature!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Love my smoker!
on April 3, 2024
Posted by: RaOsirus
from Dallas, Texas
Gender:Male
Just bought my smoker a week ago, and I love the VST feature. I upgraded from the Austin XL Onyx edition. I bought it with the cover but the cover was for the smaller vertical smoker. I returned it and bought the right size cover. Having trouble connecting to the app, but PB says they are working on it. Hope it connects soon.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Wi-Fi and BT connection
on July 14, 2024
Posted by: Reddd
from Oklahoma City OK
Gender:Male
Live everything about this smoker except the BT and WiFi connections are terrible. My phone has full bar connection to WiFi but the smoker won’t stay connected for some reason. Part of the reason I bought this was for the app connection and not to walk out there all the time to check the smoker. Why is the connection having so many issues staying connected? Is this a common issue with this smoker?
Of WiFi and BT would stay connected, this would be a 5 star review, hands down!
Of WiFi and BT would stay connected, this would be a 5 star review, hands down!
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Junk!! Don't buy this smoker!!!
on July 28, 2024
Posted by: Joey1964
from Texas
Gender:Male
This smoker has been a huge waste of money. Worked well first 2 smoking sessions, then last 10 smokes it has failed every time. I get constant pellet errors. I use Pitboss pellets bit get pellet error the entire time I try to smoke.
I would look at a different brand of smoker all together.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Questionable smoker
on August 3, 2024
Posted by: MeatHog
from Long Island, N.Y.
Gender:Male
I have the pitbull's pro series and it is nothing but give me problems with the auger my brother purchased this for me he has also had 2 of his replaced one went on fire and the other 1 just stop working now supposedly they are going to help him with another 1 well where is my help for a new auger that's its .
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
Thank you for sharing your experience. We understand how frustrating it must be to deal with these issues. Please reach out to our Customer Care Team at (480) 923-9630 so we can assist you with a solution for your auger problem. We’re committed to resolving this for you as quickly as possible.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Never works, repaired 4 times now
on August 12, 2024
Posted by: Jasonfedup
from Janesville, WI
Gender:Male
Bought new from a sporting good store in November of 2023. Worked well for one month then it shorted out. Since then I have replaced the control board 3 times and the heating element 4 times. They always send new parts. However, smoker will work once after each repair and then randomly it will trip my GFI in my garage as soon as it is plugged in. I have ruined over $75 in meat when I tried to smoke something over night and the smoker malfunctioned. Do not buy this product, and avoid this company. They refuse to make it right for a junk product. They actually accused me of having the wrong operating manual and blamed the store I purchased it from. Like they sneak in at night and play switch-a-roo with the manuals in the packaged boxes.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Eric W., Pit Boss Customer Care, April 15, 2025
We’re truly sorry to hear about the challenges you’ve been facing with your Pit Boss smoker. We understand how frustrating it can be when a product doesn't work as expected, especially after multiple repairs. Your experience doesn’t reflect the standard we strive for, and we deeply apologize for the inconvenience.
To resolve this, please reach out to our Customer Care Team at (480) 923-9630 so we can address the issue and assist with the next steps.
To resolve this, please reach out to our Customer Care Team at (480) 923-9630 so we can address the issue and assist with the next steps.
Written by a customer while visiting Pit Boss Grills