Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
4
GREAT SMOKER
on October 16, 2019
Posted by: stuntrider742
from lebanon tn
Gender:Male
This smoker is great!!! The board did go out on me but had no issues getting a new one at all very helpful people, the other review above or below I dont know how it will post but mine did the same thing but u have to acaully set the temp on it and how long before it cooks this smoker is wonderful
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Rough start but I am pleased now
on April 21, 2020
Posted by: Buxtoronio
from Minneapolis, MN
Gender:Male
Initial assembly was not possible because the smoker cabinet was missing several threaded inserts preventing installation of the screws. Called customer service to describe the problem and did not reach a knowledgeable person. Suffice to say after two separate repair parts shipments I was able to blacksmith my way to complete assembly.
Eighteen months later having smoked a variety of ribs, brisket, chicken, pork etc I am very pleased with the product. My only complaint is the electronic readout is very dim and difficult to read during daylight hours. I find I must get down on my knees and get very close in order to see it.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, April 22, 2020
Hey there, we are sorry about the initial experience, we would love if you could reach out to us at 877-942-2246, we would love to help with that control board!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Temperature Issues
on October 25, 2020
Posted by: BYoungston
from Michigan
Gender:Male
I bought the Pit Boss Series 3 electric smoker about a month ago. So far I’m happy with the product. However, I cannot seem to get the temperature to go over 250°. I used yesterday to smoke some queso dip and to reheat some pulled pork and the heat element ran the entire time (3.5 hrs) and the highest temp was 250°. HELP!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, November 3, 2020
Hey there, if you can give us a call at 480-923-9630 we would love to help you out!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Almost perfect
on April 7, 2023
Posted by: AZTerry
from Tucson, AZ
Gender:Male
I have thoroughly enjoyed my PitBoss Pro as far as the wonderful flavor of the foods but I cannot figure out how to set the probe to the desired final temperature. When I try, it tells me I can only do it using WiFi but the PitBoss always reverts back to bluetooth. So I must continually check the temp as to not over cook anything. Sort of annoying.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Love my smoker ..but
on July 16, 2023
Posted by: Bozzie14
from Longs, SC
Gender:Male
I brought my smoker just about a year ago and used it a lot. In general, it is a great product. I have smoked a lot of food in it to perfection. Now flash forward, I was latching the door closed and the whole latch came apart! It just busted, could not fix. I am having a hard time trying to find a replacement part. I don't want to Gerry rig it and drill holes. Would like to get Latch that fits predrill areas. I would give 5 stars if not for this conundrum.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Nice look
on October 6, 2024
Posted by: Rebecca R
Nice looking product did already smoke on it once it was trial and error but next time we know what to do
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great Smoker! Best I ever had!
on June 21, 2020
Posted by: SGCouncil
from Huntsville AL
Gender:Male
I started smoking meats in 1991. I have had 4 Bullet Smokers one electric, one charcoal, and two propane, three electric pit Smokers and three big chiefs (I use these for fish and my from scratch bacon). I bought this Series 3 Pit Boss three years ago. It has never failed to reack any temp I need, or any smoke level I need. I have smokes pork butt, turkey breasts and whole turkies, chicken whole and cut up, and multiple prime ribs. I am never, ever, disappointed! It doesn't even matter what kind of chips I use! It does an outstanding job EVERY TIME!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Dansons Customer Service, Dansons Customer Service, June 22, 2020
Thanks for the great review!
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Maybe I received a bum smoker
on November 26, 2023
Posted by: ldr916
from Texas
Gender:Male
The door and door latch mounting holes are not placed in the right location. Door doesn’t seal very good. With the door latched, I can see into the smoker. Small dents on the top and the door.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills