Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.6
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
84
4 Stars
25
3 Stars
12
2 Stars
13
1 Star
39
61%of customers recommend this product.
(
46 out of
75)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
3
Temp outlets not working
on January 2, 2026
Posted by: Michael M
After the first use the temperature sensors stopped working
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
easy to use
on January 5, 2026
Posted by: SteveT1959
So far for an electric smoker I did not go wrong, Cleaning up the mess left behind smoking Huli Huli Chicken was easy, messy but easy, Ribs, brats, hot dogs and it takes them without a sweat.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
5 in 1 electric smoker
on January 9, 2026
Posted by: Katherine B
Christmas gift to daughter she is extremely happy
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Works great!
on January 30, 2026
Posted by: Three Rivers Mill
from Gifford Arkansas
Gender:Male
I received this as a retirement gift in June 2025, and have finally learned to use it and it works great.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Electric Digital Smoker
on February 5, 2026
Posted by: Satelites2
I took a chance on Pit Boss 8 years ago, why? Because it had a Five-Year warranty, I was just coming off a 1-year-old Smoke Hallow electric digital smoker that it's digital controller failed, it's warranty was 90 days. This Pit Boss electric digital smoke worked great for four years, then the Controller started having problems. Danson sent me a new Digital Controller and electrical element since I was willing to install it myself. But the new controller had problems too, it wouldn't heat up and hold it. At that point, Danson Sent me a complete New Smoke to replace mine. The New one works great, and I'm back again smoking meats with precisions!
Would I recommend the Pit Boss Digital vertical Smoker, ABSOLUTELY YES!
If your smoke flavor is not strong enough for you, this Electric Digital Smoker will provide a stronger smoke flavor, why? Because you heat and cook with the Electric, but you smoke with the wood chips or pellets, so more of the smoke is deposited to your meat. Whereas a Pellet smoker heats, smokes and cooks with the pellets, you get less smoke when pellets burn for heat.
Would I recommend the Pit Boss Digital vertical Smoker, ABSOLUTELY YES!
If your smoke flavor is not strong enough for you, this Electric Digital Smoker will provide a stronger smoke flavor, why? Because you heat and cook with the Electric, but you smoke with the wood chips or pellets, so more of the smoke is deposited to your meat. Whereas a Pellet smoker heats, smokes and cooks with the pellets, you get less smoke when pellets burn for heat.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
1 year
on March 14, 2026
Posted by: Patrick M
The smoker was great for one year and then the electrical cord dis not heat the smoker.
Response from Pit Boss GrillsBy Care, March 14, 2026
Thank you for sharing your experience. We’re glad to hear the smoker worked well for the first year, but we’re sorry to hear you’re now having an issue where the unit is not heating. Please contact Pit Boss CARE at 480-923-9630 so our team can help troubleshoot the power or heating issue and review available support options.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Lacks information
on March 29, 2026
Posted by: Tony F
Coming from a big wood smoker, trying to figure out the settings of this electric smoker for smaller cooks has become extremely challenging. Getting everything up to temp to cook is the issue. You can look online and there’s not much info available.
Response from Pit Boss GrillsBy Care, April 1, 2026
Thank you for sharing your experience. Transitioning from a wood smoker to an electric unit can be an adjustment, especially when it comes to dialing in temperatures for smaller cooks. Please contact Pit Boss CARE at 480-923-9630 so our team can provide guidance and help you get the most out of your smoker.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Great grill
on April 4, 2026
Posted by: Greg W
Old masterbuilt finally gave out after 7 years have enjoyed every minute of this new one Great purchase
Written by a customer while visiting Pit Boss Grills