Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
69
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
5
Stabil build
on July 5, 2025
Posted by: Moniek V
The product was very good packed,most items packked seperatly to aboid scraches , the assembly was easy thanks to the good explanation.
The screws fit perfectly into the attached nuts.
Build is solid,looks nice to.
The screws fit perfectly into the attached nuts.
Build is solid,looks nice to.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Not impressed so far
on August 5, 2025
Posted by: Boyd C
Temperature indicator and probe readings appear to be wrong. Just finished smoking a 3lb beef brisket for 4-1/2 hours at 225 - 250F. Took it out, sliced it open and it is almost raw in the middle. Probe temp only reached 165 degrees.
Response from Pit Boss GrillsBy Rachael, CARE Team, August 19, 2025
That sounds really frustrating—especially after spending hours smoking a brisket and not getting the results you expected. It can definitely throw off your cooking plans when the temperature readings aren’t matching what’s actually happening inside the meat. Thanks for sharing, Boyd C.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
None so far
on August 16, 2025
Posted by: Mike 63
Gender:Male
I bought mine 3 months ago.and it worked great the first time. When I went to use it the second and third time it shuts off after one minute
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Rachael, CARE Team, August 20, 2025
Hi Mike 63! Your grill should always deliver steady heat and great results, and we want to make sure it does. Give our CARE Team a call at 480-923-9630 so we can walk through some troubleshooting together and get you cooking strong again.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
I love my PitBoss
on September 8, 2025
Posted by: Randy B
I got my PitBoss a year ago and used a few times then put it up for the winter this spring of 2025 the temp setting it not working properly and it wont stop heating up it just gots hotter and hotter I included a pic it says 030 on the home screen and it just ramps up the heat im not sure if its the mother board or temp probe but I cant use it right now and really hope its cover3d under your 5 yr warranty pls help me get this figured out
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
WOW
on September 8, 2025
Posted by: Freedom Dog
from Oregon coast
Gender:Male
4+ so far. Spent about 90 minutes putting it together. Surprised everything fit so well. Seasoned according to instructions.
Just finished using smoker for 75# assorted pounds of fish. 8 consecutive batches with no problems. Temp maintained through out each 5 hr cycle and wood lasted about 2 hours at 190. I was pleasantly surprised at how easy it was getting to know the smoker. By the end of the first load I had it figured out and am very pleased with the consistent outcome of the salmon, albacore, yellowtail and sable
My only wish would be for smoke button turn off automatically. While on, the smoker gets to over 300 in 20 minutes or so! I only did this once (lol)
I do not use the probe that comes with unit as I prefer to use my own tested and true thermometer.
Other minor issue is drip pan doesn’t cover entire bottom and some liquids roll down inside of legs. Either the acidity of the brines this could create trouble over time. Will review again after 6 months or so
Just finished using smoker for 75# assorted pounds of fish. 8 consecutive batches with no problems. Temp maintained through out each 5 hr cycle and wood lasted about 2 hours at 190. I was pleasantly surprised at how easy it was getting to know the smoker. By the end of the first load I had it figured out and am very pleased with the consistent outcome of the salmon, albacore, yellowtail and sable
My only wish would be for smoke button turn off automatically. While on, the smoker gets to over 300 in 20 minutes or so! I only did this once (lol)
I do not use the probe that comes with unit as I prefer to use my own tested and true thermometer.
Other minor issue is drip pan doesn’t cover entire bottom and some liquids roll down inside of legs. Either the acidity of the brines this could create trouble over time. Will review again after 6 months or so
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Great looking product but doesn't stay on more than 20 minutes
on September 24, 2025
Posted by: Dave A
Contacting company for assistance, I think the control panel is bad.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Easy to set up
on October 14, 2025
Posted by: Kanen L
Just set it up, took me about 30 minutes! Instructions are super simple. CANNOT WAIT to start smoking next weekend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Unboxing and Assembly
on October 18, 2025
Posted by: James B
Very well protectively packaged. Assembly was a breeze and easy enough for one person to do. Another helps it go a bit faster but what’s the hurry. Instructions are well written.
Written by a customer while visiting Pit Boss Grills