Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
3
Worked well for 1 month
on June 15, 2025
Posted by: Tonya T
After research I bought this for the ease of the digital components.
I smoked in it about 4 times
Today 3 hours into good smelling ribs it turned off and when you plug in it trips the gfi. Won’t work on any outlet
Looks like the whole module went out
Calling customer care tomorrow
It also came very dented up, but I didn’t even bother calling about that because I felt that it wouldn’t affect the function of the unit. But now I’m wondering if there was other faulty pieces and the dents were just the beginning of what’s happening now.
I smoked in it about 4 times
Today 3 hours into good smelling ribs it turned off and when you plug in it trips the gfi. Won’t work on any outlet
Looks like the whole module went out
Calling customer care tomorrow
It also came very dented up, but I didn’t even bother calling about that because I felt that it wouldn’t affect the function of the unit. But now I’m wondering if there was other faulty pieces and the dents were just the beginning of what’s happening now.
Response from Pit Boss GrillsBy Gavin, CARE Team, June 18, 2025
Hey Tonya, thank you for taking the time to share this. We understand how disappointing it is to run into these kinds of issues, especially after doing your research and having a good experience those first few cooks. The unit tripping the GFCI and shutting down mid-cook definitely isn't normal, and we're glad to hear you're reaching out to Pit Boss CARE. We want to help make this right. If you need further assistance, our team is available at (480) 923 9630. Please don’t hesitate to call and we’re here to support you.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Not the best start
on June 16, 2025
Posted by: Anonymous
from Centralia mo
Gender:Male
i received this as a fathers day gift and did the burn off then on fathers day cooked ribs for 3 hrs it had a beeping error Err the thermostat burned up in the middle of cooking not happy trying to get replacement parts
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, CARE Team, June 18, 2025
Hello, we appreciate your feedback and allowing us an opportunity to assist! Please give our Pit Boss CARE Team a call at (480)-923-9630 when you're near the grill. We can help register, troubleshoot, and resolve any issues while you’re on the line!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Great product
on June 26, 2025
Posted by: Rodney V
Got it home and fired it up. Performs and works outstanding
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
poor excuse for a smoker
on June 30, 2025
Posted by: db01
from PA
Gender:Male
I've been smoking meat and cheese for forty years and I think this smoker does a poor job if you want to smoke anything at lower temperatures. I have to keep removing the chip tray and light the chips with a torch to get smoke; but if you fire the chips to much they catch fire and raise the temp very high. it's a pain in the butt.
Don't buy this if you want a good smoker, I gave it two stars because it works good as an extra oven for roasting or baking
Don't buy this if you want a good smoker, I gave it two stars because it works good as an extra oven for roasting or baking
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, July 8, 2025
Hey db01, thank you for sharing your experience. You shouldn't have to manually wick your chips. Try using the unit with the dampers completely closed and set to a higher temperature for 5-10 minutes to allow the chips to wick. Once they have started wicking, you can lower the grill temperature to your desired setting.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Rick’s PitBoss
on July 3, 2025
Posted by: Richard G
It was delivered yesterday afternoon assembled and I cooked on it in the evening. It worked great. You just have to follow the directions. I look forward to many more meals being cooked on lt.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Stabil build
on July 5, 2025
Posted by: Moniek V
The product was very good packed,most items packked seperatly to aboid scraches , the assembly was easy thanks to the good explanation.
The screws fit perfectly into the attached nuts.
Build is solid,looks nice to.
The screws fit perfectly into the attached nuts.
Build is solid,looks nice to.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
Not impressed so far
on August 5, 2025
Posted by: Boyd C
Temperature indicator and probe readings appear to be wrong. Just finished smoking a 3lb beef brisket for 4-1/2 hours at 225 - 250F. Took it out, sliced it open and it is almost raw in the middle. Probe temp only reached 165 degrees.
Response from Pit Boss GrillsBy Rachael, CARE Team, August 19, 2025
That sounds really frustrating—especially after spending hours smoking a brisket and not getting the results you expected. It can definitely throw off your cooking plans when the temperature readings aren’t matching what’s actually happening inside the meat. Thanks for sharing, Boyd C.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
None so far
on August 16, 2025
Posted by: Mike 63
Gender:Male
I bought mine 3 months ago.and it worked great the first time. When I went to use it the second and third time it shuts off after one minute
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Rachael, CARE Team, August 20, 2025
Hi Mike 63! Your grill should always deliver steady heat and great results, and we want to make sure it does. Give our CARE Team a call at 480-923-9630 so we can walk through some troubleshooting together and get you cooking strong again.
Written by a customer while visiting Pit Boss Grills