Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
4
So far so good
on April 21, 2025
Posted by: Jeff B
Used the vertical digital smoker 4 times and so far it's worked well. If your using the smaller chips you definitely should soak them first or you'll be putting out small flames every half hour. And buy more chips than you think you need cause it's burns through them fast
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Awesome
on April 22, 2025
Posted by: Rakeem R
I’ve had my smoke for going on 2 months now. Not only do I love it but my family as well. They be at work raving about the meats I’ve been smoking.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Cheap
on April 28, 2025
Posted by: Gravel
Just bought this PBV1D1 electric vertical smoker trying to do the burn off and could not get the temperature over 270 degrees F while the instructions books call for a 350 degree F burn off
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 29, 2025
Thanks for reaching out. For the PBV3D1, not reaching 350°F during burn off may indicate an issue with airflow, outdoor temperatures, or even how the unit is loaded. We’d like to take a closer look and get this resolved. Please contact our CARE Team at (480) 923 9630 so we can assist further.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Horrible
on May 18, 2025
Posted by: Leslie G
This product is not a good as I thought it would be. It takes an hour just to get to 200 degrees. And the design is horrible. I wheel it out of my garage when I use it. The Screws easily fall out for no reason especially on the wheels. The poor design makes it hard to put the screws back in after putting it together. I’m not sure if I will ever purchase another Pit Boss after this experience
Response from Pit Boss GrillsBy Gavin, CARE Team, May 24, 2025
Hey Leslie, we’re sorry to hear your experience hasn’t met expectations. If your grill is struggling to heat up or the hardware is coming loose, that’s definitely something we’d like to help resolve. Our grills should heat much more efficiently, and we want to make sure everything is assembled securely. Please give our Pit Boss Customer CARE Team a call at (480) 923 9630 so we can walk through these issues with you and find a solution.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Digital smoker
on May 18, 2025
Posted by: Rob B
We just smoked 20# of trout in it! Was wonderful and the fish turned out great!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Not good so far
on May 26, 2025
Posted by: Warren W
What get past 240. It's been running for 4 hours. Hung the supplied meat probe in and plugged it in and it reads 402. Used a second probe that I know is good and it reads 240. Was really hoping for better. My analog pit boss only does 225 and I just use it for brisket because it won't go any higher.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Piece of Junk
on June 7, 2025
Posted by: Unhappy in Benton Harbor
I bought a pit boss 3 electric smoker about a year ago. I totally regret it. Big waste of my money. Wood chips constantly catching on fire. I have to constantly watch it. Can't leave or alone.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, July 1, 2025
We're sorry to hear your experience with the Pit Boss 3 Series Electric Smoker hasn't lived up to expectations. That smoker is designed to deliver consistent results, so if the wood chips are catching fire and requiring constant supervision, something may be off. We want to help get this resolved. Please reach out to our Pit Boss Customer CARE Team at (480) 923 9630 so we can troubleshoot and get you back to enjoying your cooks.
Written by a customer while visiting Pit Boss Grills
Customer Rating
4
Clean
on June 15, 2025
Posted by: Tony S
These racks are sturdy and will not rust like other brands.
Written by a customer while visiting Pit Boss Grills