Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
3
Review
on January 1, 2025
Posted by: Kirby G
The smoker has done a good job. Can't find the water pan liners.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 14, 2025
Hey Kirby, thank you for your rating and review! If you still need assistance tracking down some water pan liners, feel free to contact our CARE Team at (480) 923 9630.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
JUNK
on January 14, 2025
Posted by: CAPTAIND84
from Chicago
Gender:Male
Wont reach heating temperature don't buy this junk
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 15, 2025
We’re sorry to hear you’re having trouble with reaching the desired temperature. It’s important to ensure the wood chip tray is properly loaded and that the grill is clean to allow for proper airflow. If you're still having issues, we recommend contacting our Customer CARE Team at (480) 923 9630 for troubleshooting assistance. We're here to help!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Burn-Off
on January 18, 2025
Posted by: AZ2025
from Rio Verde, Arizona
Gender:Male
I bought the Silver Hammertone smoker about a month ago and have attempted 5 times during burn off to get the temperature up to the advertised high temp of 350 degree but can only get to 270.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 15, 2025
Hey AZ2025, thanks for sharing your experience. If your grill is struggling to reach higher temps like 325°F, there may be an issue with airflow or the wood chips needing wicked. We want to make sure you're getting the performance you need. Our Pit Boss Customer CARE Team can help walk through a few steps to get things dialed in, just give us a call at (480) 923 9630.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Glass window, easy-to-use,
on February 15, 2025
Posted by: Msbl54
from Drums pa
Gender:Male
I purchased my 3 series 3 years ago it's been great, its been perfect for ribs ,pork shoulder, briskets. I recently had to replace the heating element but it was very easy would definitely buy another one .
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Failed immediately
on March 8, 2025
Posted by: Steven L
The smoker gave error codes F5:20, F5:19, F5:02, & F5:01 as sooner as it turned on. Never worked a single time.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Built Well, will not get up to Temp
on March 13, 2025
Posted by: Andrew S
I will update this if I find a solution. Currently, my smoker will not exceed 100 degrees F unless manually using the "Smoke" function. If I set the timer for 4 hours and the temp to 250 for example, it will turn on the heating element to start but then it does not come back on for the duration of the remaining time.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
excellent smoker
on April 17, 2025
Posted by: Michael R
This is our first time purchasing a smoker. We have the digital electric Pit Boss smoker. It's been wonderful. The smoker is sized just perfect for us, results have been fabulous and the price was reasonable. Highly recommend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
great smoker
on April 20, 2025
Posted by: cd691
from Ind
Gender:Male
This has to be the simplest smoker on the market... setting the temperature and time is the hardest. After that, it is foolproof, dead simple and produces perfectly smoked meat every time. You pretty much cannot screw it up with the digital temperature controls.
I would recommend this to a friend!
Response from Pit Boss GrillsBy Pit Boss CARE Team, April 21, 2025
It really is that simple to get perfectly smoked BBQ all year long! Thanks for this review, Pitmaster.
Written by a customer while visiting Pit Boss Grills