Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
69
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
2
When it works it works great.
on December 15, 2024
Posted by: PB83
from South Carolina
Gender:Male
Had my Pro Series 36D8 for a little over 2 1/2 years and I use it at least 1 to 2 times a month. It worked fine until 5 months ago. Started taking forever to heat up so I did some troubleshooting and conducted a thorough cleaning ran it after that worked like a champ. Just tried to run it up for a butt this morning (set to 220) it took over an hour to hit 180 degrees then the temperature started dropping. Shut it down unplugged it to reset it and tried again. hit 180 degrees in about 25 minutes and that was all she wrote. Had to shut it down and into the crockpot went the butt. When it works everyone raves about anything I cook in it. Just getting it to work is the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Looks great
on December 25, 2024
Posted by: Chris D
Just purchased but haven't used yet. Seems yo be very good quality.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Seems like an excellent lower cost smoker
on December 27, 2024
Posted by: Tom Karch
from Long Beach, WA
Gender:Male
I haven't smoked anything yet. I was having trouble getting the burn off temp set, but found out you have to push the temp button again. Learning curve. The assembly was straight forward and easy. The smoke box seems well built and insulated. During burnoff the outside only got warm, so the heat was staying inside. I'm used to using a Big Chief, and this is definitely a step up. I didn't go for a pellet smoker because living on the coast I was afraid the high humidity would swell the pellets and make them useless.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
So good so far!
on December 28, 2024
Posted by: Jacob C
Unboxing and assembly was easy. Looking forward to my first smoke.
Written by a customer while visiting Pit Boss Grills
Customer Rating
3
Review
on January 1, 2025
Posted by: Kirby G
The smoker has done a good job. Can't find the water pan liners.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 14, 2025
Hey Kirby, thank you for your rating and review! If you still need assistance tracking down some water pan liners, feel free to contact our CARE Team at (480) 923 9630.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
JUNK
on January 14, 2025
Posted by: CAPTAIND84
from Chicago
Gender:Male
Wont reach heating temperature don't buy this junk
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 15, 2025
We’re sorry to hear you’re having trouble with reaching the desired temperature. It’s important to ensure the wood chip tray is properly loaded and that the grill is clean to allow for proper airflow. If you're still having issues, we recommend contacting our Customer CARE Team at (480) 923 9630 for troubleshooting assistance. We're here to help!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Burn-Off
on January 18, 2025
Posted by: AZ2025
from Rio Verde, Arizona
Gender:Male
I bought the Silver Hammertone smoker about a month ago and have attempted 5 times during burn off to get the temperature up to the advertised high temp of 350 degree but can only get to 270.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 15, 2025
Hey AZ2025, thanks for sharing your experience. If your grill is struggling to reach higher temps like 325°F, there may be an issue with airflow or the wood chips needing wicked. We want to make sure you're getting the performance you need. Our Pit Boss Customer CARE Team can help walk through a few steps to get things dialed in, just give us a call at (480) 923 9630.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Failed immediately
on March 8, 2025
Posted by: Steven L
The smoker gave error codes F5:20, F5:19, F5:02, & F5:01 as sooner as it turned on. Never worked a single time.
Written by a customer while visiting Pit Boss Grills