Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
64
4 Stars
20
3 Stars
9
2 Stars
11
1 Star
35
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
1
Junk
on November 28, 2024
Posted by: Chief1694
from Pittsburgh Pennsylvania
Gender:Male
I bought this smoker in July. I finally got to use it after returning the first 2 with bad augers and the other one with a bad fan. Used it once now all I get is a ERL code and it won’t heat up. Save your money. Dig a hole and use charcoal it will probably work better.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Alex, Customer Care, April 15, 2025
We deeply apologize for the issues you experienced and understand your frustration. We value your feedback and want to resolve any problems you’ve encountered. Please give us a call at 480-923-9630 so we can work toward a solution
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Will not keep temperature. Buy a Traeger instead.
on November 28, 2024
Posted by: Treater for life
from Nebraska
Gender:Male
Was going to use my Pit Boss smoker this year to cook my turkey. I used it 3 times before and it worked just fine but today when cooking my turkey the smoker would not hold the temp. I had it pre heating for about 45 min and would not get past 185. Temp was set at 230. I had to bump the temp to 300 to get it to get up to 230. I set the temp back to 230 and I would stay there for about 10 minute before it would drop back to 185. I have never had this issue with it. Out door temp is about 25 with no wind so this should not be an issue. I finally got fed up with it and transferred the turkey to my Traeger. Last year I cook my turkey in my Traeger in blizzard like condition and never had an issue. Don’t waste your money. Save up and buy a Traeger. I will never buy another pit boss.
Response from Pit Boss GrillsBy Alex, Customer Care, April 15, 2025
We sincerely apologize for your disappointing experience. We take customer satisfaction seriously, and we would like to resolve any issues you’ve encountered. Please don’t hesitate to contact us at 480-923-9630 so we can address your concerns.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Pitboss vertical electric smoker
on December 9, 2024
Posted by: Michael G
The unit was defective from the box, the digital readout did not say SET, it said SEL and the whole control panel failed to blackness shortly after first coming on.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Doesn’t heat up
on December 14, 2024
Posted by: Tim F
I received the smoker yesterday and am trying to initiate the Smoker Burn-Off process. The heating element on the smoker doesn’t warm up except when using the Fast Smoke button and even then shuts off after 60 seconds every time.
Written by a customer while visiting Pit Boss Grills
Customer Rating
2
When it works it works great.
on December 15, 2024
Posted by: PB83
from South Carolina
Gender:Male
Had my Pro Series 36D8 for a little over 2 1/2 years and I use it at least 1 to 2 times a month. It worked fine until 5 months ago. Started taking forever to heat up so I did some troubleshooting and conducted a thorough cleaning ran it after that worked like a champ. Just tried to run it up for a butt this morning (set to 220) it took over an hour to hit 180 degrees then the temperature started dropping. Shut it down unplugged it to reset it and tried again. hit 180 degrees in about 25 minutes and that was all she wrote. Had to shut it down and into the crockpot went the butt. When it works everyone raves about anything I cook in it. Just getting it to work is the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Looks great
on December 25, 2024
Posted by: Chris D
Just purchased but haven't used yet. Seems yo be very good quality.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Seems like an excellent lower cost smoker
on December 27, 2024
Posted by: Tom Karch
from Long Beach, WA
Gender:Male
I haven't smoked anything yet. I was having trouble getting the burn off temp set, but found out you have to push the temp button again. Learning curve. The assembly was straight forward and easy. The smoke box seems well built and insulated. During burnoff the outside only got warm, so the heat was staying inside. I'm used to using a Big Chief, and this is definitely a step up. I didn't go for a pellet smoker because living on the coast I was afraid the high humidity would swell the pellets and make them useless.
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
So good so far!
on December 28, 2024
Posted by: Jacob C
Unboxing and assembly was easy. Looking forward to my first smoke.
Written by a customer while visiting Pit Boss Grills