Customer reviews from Pit Boss Grills
Pit Boss - 3 Series Vertical Electric Smoker - Gray
Average customer rating
3.5
(147 Reviews)
Rating breakdown 147 reviews
5 Stars
69
4 Stars
20
3 Stars
10
2 Stars
12
1 Star
36
61%of customers recommend this product.
(
45 out of
74)
Customer Reviews for Pit Boss - 3 Series Vertical Electric Smoker - Gray
Customer Rating
1
Smoker temperature off by 90Deg
on October 13, 2024
Posted by: Ironaman
from Florida
The purpose of an automatic smoker is to maintain temperature. This smoker does that, just at the wrong temperature. Controller indicates 230 deg but several oven thermometers all read considereably less. Had to set the smokr to 300 degF to get the actual temp to 225. Be very very careful when using this as it can cause your food to be undercooked and lead to food born illness.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Alex, Customer Care, April 17, 2025
"We're truly sorry to hear about your negative experience and we appreciate you sharing your thoughts. We’d love to make things right and improve your experience with us. Please contact us at 480-923-9630, and we'll address your concerns immediately."
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Wow just wow
on October 18, 2024
Posted by: Mike Madki
from Mt Prospect
Gender:Male
Great smoker for home use, precise accurate inexpensive
I would recommend this to a friend!
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Updates and app ruined my smoker!
on October 19, 2024
Posted by: Huckps3
from Florida
Gender:Male
I’ve had my pit boss pro series for a couple years now and up until several months ago it was great. When the new app came out and I switched to it along with updating my smoker it will now only set temperature ranges in 50 degree increments where it use to set in 10 degree increments! From complaints I’ve read the only way to fix this is by purchasing a new control board which is utterly ridiculous! Extremely dissatisfied!!!
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Alex, Customer Care, April 17, 2025
We sincerely apologize for your disappointing experience. We take customer satisfaction seriously, and we would like to resolve any issues you’ve encountered. Please don’t hesitate to contact us at 480-923-9630 so we can address your concerns.
Written by a customer while visiting Pit Boss Grills
Customer Rating
5
Best
on November 7, 2024
Posted by: Dustin M
It’s a great grill and app that comes with it so many recipes
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Junk
on November 28, 2024
Posted by: Chief1694
from Pittsburgh Pennsylvania
Gender:Male
I bought this smoker in July. I finally got to use it after returning the first 2 with bad augers and the other one with a bad fan. Used it once now all I get is a ERL code and it won’t heat up. Save your money. Dig a hole and use charcoal it will probably work better.
No, I would not recommend this to a friend.
Response from Pit Boss GrillsBy Alex, Customer Care, April 15, 2025
We deeply apologize for the issues you experienced and understand your frustration. We value your feedback and want to resolve any problems you’ve encountered. Please give us a call at 480-923-9630 so we can work toward a solution
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Will not keep temperature. Buy a Traeger instead.
on November 28, 2024
Posted by: Treater for life
from Nebraska
Gender:Male
Was going to use my Pit Boss smoker this year to cook my turkey. I used it 3 times before and it worked just fine but today when cooking my turkey the smoker would not hold the temp. I had it pre heating for about 45 min and would not get past 185. Temp was set at 230. I had to bump the temp to 300 to get it to get up to 230. I set the temp back to 230 and I would stay there for about 10 minute before it would drop back to 185. I have never had this issue with it. Out door temp is about 25 with no wind so this should not be an issue. I finally got fed up with it and transferred the turkey to my Traeger. Last year I cook my turkey in my Traeger in blizzard like condition and never had an issue. Don’t waste your money. Save up and buy a Traeger. I will never buy another pit boss.
Response from Pit Boss GrillsBy Alex, Customer Care, April 15, 2025
We sincerely apologize for your disappointing experience. We take customer satisfaction seriously, and we would like to resolve any issues you’ve encountered. Please don’t hesitate to contact us at 480-923-9630 so we can address your concerns.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Pitboss vertical electric smoker
on December 9, 2024
Posted by: Michael G
The unit was defective from the box, the digital readout did not say SET, it said SEL and the whole control panel failed to blackness shortly after first coming on.
Written by a customer while visiting Pit Boss Grills
Customer Rating
1
Doesn’t heat up
on December 14, 2024
Posted by: Tim F
I received the smoker yesterday and am trying to initiate the Smoker Burn-Off process. The heating element on the smoker doesn’t warm up except when using the Fast Smoke button and even then shuts off after 60 seconds every time.
Written by a customer while visiting Pit Boss Grills