Software does exactly what it is supposed to do. Walked me through federal and state income taxes. Just wish the state programs were not that expensive.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
It works well but the price has increased quite a bit from last year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Was quick & easy enough. Hit glitch trying to enter the bank Route & Acct# - it refund to take those so had check mailed... That may be just as well if Musk's hackers are looking for bank account numbers & what our charitable contributions are.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
It said it would automatically load my previous year's info, then as it started, it asked where I wanted to start so I used Browse to locate the new 2024 folder I had created and it said it could not proceed. That stopped me for about 10-15 minutes until I figured out it was not asking me where I wanted to store my new return but where was my last years return. Years ago, it was able to search the disk and find that automatically without asking so this was confusing. Also, I knew I was going with the standard deduction and I would love to be able to tell it that up front so that it does not waste my time asking questions to determine what I already know. As for this survey, I'm on the first page and two boxes below this one, it says Nickname* and I have no idea what this is a nickname for . . . the review . . . the software . . . me. There's an * which universally means check for note at bottom but there is no note at bottom.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
You really don't value my opinion. Don't pretend otherwise. Trying to file my 1099-nec was confusing and took hours. Your software exists because the government refuses to file taxes for me even though they know how much money I make.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Team, May 9, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.