Customer reviews from HRBlock
H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS
Average customer rating
4.4
(130,038 Reviews)
Rating breakdown 130,038 reviews
5 Stars
86,754
4 Stars
23,932
3 Stars
8,352
2 Stars
4,428
1 Star
6,572
85%of customers recommend this product.
(
41,464 out of
48,659)
Customer Reviews for H&R Block Tax Software Deluxe + State 2024 - Windows, Mac OS
Posted by: 123eyesonme
from Colorado
Verified Purchase:Yes
I bought the software in February, I completed my taxes. When I went to file my taxes, I was notified that I would need to file my State return by mail. I wish I would have been notified sooner so I could prepare better for the filing. A notification that a mail in return is required should immediately be flagged to the user not at the very end when you're preparing to file your return.
Pros: Easy to prepare, Fast
Value
1
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JoeP78
from Minneapolis, MN
Verified Purchase:Yes
I have been Tax Cut/H&R Block software for many years. I was very happy with the software, until 2024 version. I felt many areas of helpful help Tax Cut/H&R Block software provided in the past were not there. In many areas, I had to look up or do further research for necessary information to proceed. I never felt this before 2024.
I hope this is not an indicator of what Tax Cut/H&R Block software will become.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Karsonwm
from Va
Verified Purchase:Yes
Thought I was going to get a discount because of the end of year software on last years screwup. But had to pay full price.
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Retired David
from Florida
Verified Purchase:Yes
I have used H&R Block/ Tax Cut for many years. It is usually easy to use. I've found that most of the time, after entering all of my possible deductions, that I end up using the standard deduction. This makes me wonder if it wouldn't have been better to purchase the standard software. I am glad that I used the deluxe as it allowed me to make all of the entries and compare which deduction method is best. Overall, I am happy using H&R Block tax software.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Great software. Been using for 11 years now and will again in the future, solid bug-free application. Able to do my Fed & State taxes in under an hour.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to serve you again soon!
Written by a customer while visiting HRBlock
Posted by: rick41249
Verified Purchase:Yes
Easy to use - actually I enjoy "interacting' with a professional entity
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: David143
from Virginia
Verified Purchase:Yes
I noted several things for the tax preparation person, but when I got the return to review there were several errors. Clearly, the notes were not read.
Pros: Fast
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: gibbga
from Atlanta, GA
Verified Purchase:Yes
I've used H&R Block software for years, maybe a decade. I've never had any issues until this year. For the first time, I forgot to include something in my income. I have searched and searched. I found directions on how to revise my taxes, but eventhough I follow them closely and do exactly what it says the software continues to tell me there is an error. I overpaid and the new taxes owed is less. But because I paid more than necessary in the revision, it seems like the software doesn't understand an over payment.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at HRBlockAnswers[at]HRBlock[dot]com at your earliest convenience.
Written by a customer while visiting HRBlock